Service BDC Agent — Build Your Automotive Career

Sonic Automotive, Inc.; Belmont (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision

Company-paid life insurance

401(k) with company match

Paid time off

Parental leave

Training and development

Job summary

Autobahn Motors in Belmont, CA (part of Sonic Automotive) seeks a Service BDC Agent to generate service appointments and deliver premium customer experiences. You'll use CRM tools to manage inquiries, learn about inventory and financing programs, and support a fast-paced dealership team.

The role offers $22.00 per hour, full-time scheduling, and benefits typical of a Sonic Automotive position. Prior BDC automotive experience is preferred. Training provided for product knowledge and processes.

Qualifications

• BDC experience in automotive dealership environments.
• Experience in high-volume call centers or commission-driven roles.
• Excellent interpersonal skills over the phone.
• Goal-driven to meet appointment targets.
• Ability to work independently and as part of a team in fast-paced settings.

Responsibilities

• Respond to internet inquiries with courtesy and professionalism.
• Enter all customer inquiry data into the CRM accurately and promptly.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and satisfaction.
• Utilize lead management tools effectively to manage inquiries.
• Compile reports and required documentation on time.
• Perform other duties as assigned and maintain high ethical standards.

Skills

BDC experience

Call center experience

Interpersonal skills

Goal oriented

Independent worker

Time management

Job description

Autobahn Motors in Belmont, CA (part of Sonic Automotive) seeks a Service BDC Agent to generate service appointments and deliver premium customer experiences. You'll use CRM tools to manage inquiries, learn about inventory and financing programs, and support a fast-paced dealership team.

The role offers $22.00 per hour, full-time scheduling, and benefits typical of a Sonic Automotive position. Prior BDC automotive experience is preferred. Training provided for product knowledge and processes.