Service BDC Agent: Drive Customer Appointments

Sonic Automotive, Inc.; Walnut Creek (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Life insurance

401(k) plan with company match

Paid time off

Job summary

Porsche Walnut Creek, part of Sonic Automotive, is hiring a Service BDC Agent in Walnut Creek, CA. You will generate service appointments and respond to internet inquiries with a high level of professionalism in a fast-paced, customer-focused environment.

The role emphasizes CRM data entry, lead management, and reporting. Having prior automotive BDC or high-volume call center experience is beneficial, with full-time hours and competitive benefits.

Qualifications

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into the CRM promptly and accurately.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Utilize lead management tools effectively.
• Compile necessary reports, forms and documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
• Previous BDC experience for an automotive dealership.
• Previous experience in either a high-volume call center environment or commission driven role.
• Excellent interpersonal skills over the phone.
• Goal-driven to meet and exceed store appointment goals.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into the CRM promptly and accurately.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
• Previous BDC experience for an automotive dealership.
• Previous experience in either a high-volume call center environment or commission driven role.
• Excellent interpersonal skills over the phone.
• Goal-driven to meet and exceed store appointment goals.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills.

Job description

Porsche Walnut Creek, part of Sonic Automotive, is hiring a Service BDC Agent in Walnut Creek, CA. You will generate service appointments and respond to internet inquiries with a high level of professionalism in a fast-paced, customer-focused environment.

The role emphasizes CRM data entry, lead management, and reporting. Having prior automotive BDC or high-volume call center experience is beneficial, with full-time hours and competitive benefits.