Service BDC Administrator

Lithia & Driveway; Grapevine (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

401(k) Retirement Plan

Employee Stock Purchase Plan

Grapevine Honda Learning Center

Job summary

Grapevine Honda, part of Lithia & Driveway, is seeking a Service BDC Administrator to support one of the busiest Honda service departments in Texas. You will be the first point of contact for customers scheduling service appointments and inquiries, ensuring a seamless service experience from start to finish.

You will work onsite with Service Advisors and Managers, handling high-volume scheduling, CRM data updates, and appointment reminders while delivering excellent customer service and helping

Qualifications

• 1+ year of experience in customer service or administrative support.
• Excellent organizational and computer skills.
• Experience with CRM systems, scheduling software, or dealership management systems.

Responsibilities

• Respond to inbound service inquiries via phone, text, email, and online platforms.
• Schedule and confirm service appointments for customers.
• Update and maintain accurate customer information in dealership CRM systems.
• Assist with managing service appointment flow and technician capacity.
• Partner with Service Advisors and Managers to support customer retention.

Skills

Customer service

Administrative support

CRM systems

Scheduling software

Dealership operations

Tools

CRM systems

Scheduling software

Job description

Dealership:L0346 Grapevine HondaService BDC Administrator | Grapevine HondaGrapevine Honda is growing, and we're looking for a highly organized, customer-focused Service BDC Administrator to support one of the busiest Honda service departments in Texas.In this role, you'll be the first point of contact for customers scheduling service appointments, answering inquiries, and helping ensure a seamless service experience from start to finish. If you enjoy helping customers while keeping operations running smoothly, this could be the perfect opportunity for you. The Service BDC Administrator reports to the Service Manager and is an onsite position.What You'll DoRespond to inbound service inquiries via phone, text, email, and online platformsSchedule and confirm service appointments for customersConduct appointment reminder and follow-up communicationsUpdate and maintain accurate customer information in dealership CRM systemsAssist with managing service appointment flow and technician capacityPartner with Service Advisors and Managers to support customer retention effortsProvide exceptional customer service and create a positive first impressionSupport service department goals through and appointment managementWhat You'll Bring1+ year of experience in customer service, administrative support, BDC, call center, hospitality, or automotive service operationsExcellent organizational and computer skillsExperience working with CRM systems, scheduling software, or dealership management systemsValid driver's license and acceptable driving recordWhy Join Our Team?Join one of the largest and busiest Honda service operations in TexasHigh-volume customer traffic with opportunities to make a meaningful impactTeam-oriented culture focused on customer satisfaction and growthPaid training and ongoing professional developmentCareer advancement opportunities within Lithia & Driveway, one of the largest automotive retailers in North AmericaWork alongside experienced automotive professionals committed to your successCompetitive compensation and comprehensive benefits packageTotal RewardsWe offer a comprehensive benefits package designed to support you and your family, includingCompetitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.