Honda Service BDC Administrator

Priority Honda Hampton; Hampton (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

Priority Honda Hampton is seeking a motivated BDC Administrator to join our service team in Hampton, VA. You will handle calls, emails, and texts, schedule appointments, and help with customer follow-up to improve service retention.

Ideal candidates have prior BDC or dealership experience, solid communication skills, and familiarity with CRM systems. We offer competitive pay and a supportive team environment.

Qualifications

• BDC/call-center experience preferred.
• CRM systems experience is a plus.
• Strong communication and multitasking abilities required.

Responsibilities

• Answer incoming service calls, emails, and text inquiries.
• Schedule and confirm service appointments.
• Follow up on missed appointments and recommended maintenance.
• Maintain accurate customer records and appointment information.

Skills

BDC experience

Call center

Customer service

Automotive dealership

Education

High School diploma or equivalent

Tools

CRM systems

Job description

Dealership:L0579 Priority Honda HamptonPriority Honda HamptonService BDC Administrator Wanted at Priority Honda Hampton!Join the Service Team!Pay: $16 per hourWhy Join Our Team?At Priority Honda Hampton, we believe in putting customers first while creating opportunities for our employees to succeed. You'll be part of a dealership known for its commitment to customer service, community involvement, and employee development.What You'll DoAnswer incoming service calls, emails, and text inquiriesSchedule and confirm service appointmentsFollow up with customers regarding missed appointments and recommended maintenanceCommunicate effectively with service advisors and managementMaintain accurate customer records and appointment informationAssist with customer satisfaction initiatives and service retention effortsDeliver a professional and friendly experience with every customer interactionWhat You'll BringPrevious BDC, call center, customer service, or automotive dealership experience preferredStrong communication and phone skillsExcellent organizational and time-management abilitiesAbility to multitask in a fast-paced environmentPositive attitude and team-first mentalityBasic computer proficiency and experience with CRM systems is a plusTotal RewardsThe (Hourly / Salary) Wage for this position is $16 per hourActual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.