Honda Service BDC Administrator

L0579 Priority Honda Hampton; Hampton (VA); On-site; USD 45,847,000 - 57,859,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Holidays & PTO

Short/Long-Term Disability

Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Priority Honda Hampton is seeking a Service BDC Administrator to join our service team on-site. You will answer calls, emails, and texts, schedule service appointments, and maintain accurate customer records to support service retention.

Ideal candidates have previous BDC, call center, customer service, or automotive dealership experience, strong communication skills, and proficiency with CRM systems. We offer competitive pay and a comprehensive benefits package.

Qualifications

• Previous BDC, call center or automotive dealership experience preferred.
• Excellent communication and phone skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Answer incoming service calls, emails, and text inquiries.
• Schedule and confirm service appointments.
• Follow up on missed appointments and maintenance recommendations.
• Communicate with service advisors and management.
• Maintain accurate customer records and appointment details.
• Assist with customer satisfaction initiatives and service retention.

Skills

BDC experience

Call center experience

Customer service

Automotive dealership experience

Strong communication

Tools

CRM systems

Job description

Dealership: L0579 Priority Honda Hampton Service BDC Administrator Wanted at Priority Honda Hampton!

Join the Service Team! Pay: $16 per hour

Why Join Our Team?

At Priority Honda Hampton, we believe in putting customers first while creating opportunities for our employees to succeed. You'll be part of a dealership known for its commitment to customer service, community involvement, and employee development.

What You'll Do

• Answer incoming service calls, emails, and text inquiries
• Schedule and confirm service appointments
• Follow up with customers regarding missed appointments and recommended maintenance
• Communicate effectively with service advisors and management
• Maintain accurate customer records and appointment information
• Assist with customer satisfaction initiatives and service retention efforts
• Deliver a professional and friendly experience with every customer interaction

What You'll Bring

• Previous BDC, call center, customer service, or automotive dealership experience preferred
• Strong communication and phone skills
• Excellent organizational and time‑management abilities
• Ability to multitask in a fast‑paced environment
• Positive attitude and team‑first mentality
• Basic computer proficiency and experience with CRM systems is a plus

Total Rewards

The (Hourly / Salary) Wage for this position is $16 per hour. Actual pay offered may vary depending on skills, experience, job‑related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle‑ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies – Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug‑free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!