Honda Sales BDC Administrator

Priority Honda Hampton; Hampton (VA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Bonus incentives

Medical, Dental and Vision plans

401(k) Retirement Plan

Paid Holidays & PTO

Life Insurance

Employee Stock Purchase Plan

Job summary

Priority Honda Hampton is seeking a dedicated BDC Administrator to respond to inquiries from internet, phone, text, and email, and to guide customers through the early stages of vehicle shopping.

You will schedule appointments for the sales team, follow up on leads using CRM tools, and maintain accurate records to support a high-quality customer experience. This role emphasizes timely communication, organization, and teamwork within a performance-driven environment.

Qualifications

• High School diploma or equivalent.
• 2+ years of BDC/call center or dealership experience preferred.
• Strong communication and phone skills.
• Excellent organizational and time-management abilities.
• CRM experience is a plus.
• Basic computer proficiency.

Responsibilities

• Respond to internet, phone, text, and email sales inquiries promptly.
• Build rapport with customers and guide them through the vehicle-buying journey.
• Schedule and confirm appointments for the sales team.
• Follow up with leads using CRM tools and proven communication strategies.
• Maintain accurate customer records and ensure follow-up.
• Help drive dealership success by meeting performance goals.

Skills

BDC experience

Call center experience

Customer service

Phone skills

CRM experience

Organizational skills

Multitasking

Tools

CRM systems

Job description

Dealership:L0579 Priority Honda HamptonPriority Honda HamptonSales BDC Administrator Wanted at Priority Honda Hampton!Pay: $17 per hour plus bonuses based on Appointment Shown/Sold, and Manufacturer ApprovabilityWhy Join Our Team?At Priority Honda Hampton, we believe in putting customers first while creating opportunities for our employees to succeed. You'll be part of a dealership known for its commitment to customer service, community involvement, and employee development.What You'll DoRespond to internet, phone, text, and email sales inquiries promptly.Build rapport with customers and guide them through the beginning of their vehicle-buying journey.Schedule and confirm appointments for the sales team.Follow up with customer leads using CRM tools and proven communication strategies.Maintain accurate customer records and ensure follow-up.Work closely with the sales team to deliver an exceptional customer experience from first contact to showroom visit.Help drive dealership success by consistently meeting performance goals.What You'll BringPrevious BDC, call center, customer service, or automotive dealership experience preferredStrong communication and phone skillsExcellent organizational and time-management abilitiesAbility to multitask in a fast-paced environmentPositive attitude and team-first mentalityBasic computer proficiency and experience with CRM systems is a plusTotal RewardsThis is a performance-driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes...Bonuses based on: Individual Appointments Shown/Sold, Manufacturer ApprovabilityActual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.