Dynamic Service Center Call Specialist

Toyot; Irving (TX); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Medical Vision Dental

401K after 6 months

Paid Vacation & Holidays

Job summary

Toyot seeks a motivated BDC Call Center Representative for the Service Department. You will manage inbound and outbound calls, confirm appointments, and update customer information in our systems. You must follow scripts and explain service details clearly to customers.

Ideal candidates have high school completion, strong communication, and the ability to multitask under pressure. This full-time position involves weekend coverage and frequent visits to the service drive for clarity on services.

Qualifications

• Strong verbal and written communication skills.
• Ability to stay organized and meet daily call targets.
• Comfort with using computer databases and scripts.

Responsibilities

• Handle inbound and outbound calls with customers in a service context.
• Log appointment confirmations, no-shows, and first-time customers.
• Track outbound appointments, recalls, campaigns, and overdue services.

Skills

Exceptional communication

Multitasking

Independent work

Education

High School Diploma or GED

Tools

Xtime

TIS

ADP

Spark

OnRamp

Job description

Toyot seeks a motivated BDC Call Center Representative for the Service Department. You will manage inbound and outbound calls, confirm appointments, and update customer information in our systems. You must follow scripts and explain service details clearly to customers.

Ideal candidates have high school completion, strong communication, and the ability to multitask under pressure. This full-time position involves weekend coverage and frequent visits to the service drive for clarity on services.