Service Appointment Specialist - Fast-Paced & Customer-Focused

Holiday Automotive; Fond du Lac (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

PTO schedule

Medical, Dental, Vision insurance

401(k) with company contribution

HSA with company contribution

Flex Spending Options

Life & Disability Insurance

Employee discounts on vehicles, parts,

Education & training

Leadership team recognition

Job summary

Holiday Automotive in Fond du Lac, WI is seeking an Appointment Coordinator to manage vehicle service scheduling. You will respond to phone calls, emails, texts, and internet inquiries with a friendly, professional tone while using CRM and lead-management software to move inquiries to confirmed appointments.

This weekday, process-driven role emphasizes organization, multitasking, and proactive communication.

Qualifications

• Excellent phone communication and a friendly, professional demeanor.
• Strong ability to manage time, multitask, and prioritize tasks in a fast-paced environment.
• Proficiency with Microsoft Office and ability to quickly learn new software.

Responsibilities

• Answer and schedule all service appointments with a caring tone.
• Respond to internet inquiries to coordinate customer appointments.
• Interact with colleagues and service staff to resolve customer concerns.

Skills

Strong phone skills

Time management

Multi-tasking

Goal oriented

Self-motivated

Tools

Microsoft Office Suite

Job description

Holiday Automotive in Fond du Lac, WI is seeking an Appointment Coordinator to manage vehicle service scheduling. You will respond to phone calls, emails, texts, and internet inquiries with a friendly, professional tone while using CRM and lead-management software to move inquiries to confirmed appointments.

This weekday, process-driven role emphasizes organization, multitasking, and proactive communication.