Service Department Appointment Coordinator

Holiday Automotive; Fond du Lac (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

PTO schedule

Medical, Dental, Vision insurance

401(k) with company contribution

HSA with company contribution

Flex Spending Options

Life & Disability Insurance

Employee discounts on vehicles, parts,

Education & training

Leadership team recognition

Job summary

Holiday Automotive in Fond du Lac, WI is seeking an Appointment Coordinator to manage vehicle service scheduling. You will respond to phone calls, emails, texts, and internet inquiries with a friendly, professional tone while using CRM and lead-management software to move inquiries to confirmed appointments.

This weekday, process-driven role emphasizes organization, multitasking, and proactive communication.

Qualifications

• Excellent phone communication and a friendly, professional demeanor.
• Strong ability to manage time, multitask, and prioritize tasks in a fast-paced environment.
• Proficiency with Microsoft Office and ability to quickly learn new software.

Responsibilities

• Answer and schedule all service appointments with a caring tone.
• Respond to internet inquiries to coordinate customer appointments.
• Interact with colleagues and service staff to resolve customer concerns.

Skills

Strong phone skills

Time management

Multi-tasking

Goal oriented

Self-motivated

Tools

Microsoft Office Suite

Job description

The Appointment Coordinator is responsible for scheduling vehicle service appointments by properly responding to phone calls, emails, texts, and internet inquiries from customers. Working weekdays, you’ll use advanced customer relationship management and lead-handling software to oversee the flow of inquiries, update customer files, and schedule appointments. This weekday position is very process-oriented and fast-paced.

Holiday Automotive is an award-winning, family-owned company that is known for upbeat employees who embody a culture of exceptional customer outcomes. We believe that genuine, engaged, ambitious and friendly team members are the engine of our success. Our business thrives on an environment that empowers individuals, recognizes performance, and encourages a healthy work-life balance. All of this is key to our success and stability, but we wouldn’t have happy, long-term employees without taking care of them with strong income and generous benefits.

Enjoy Benefits Including

• Accelerated Paid Time Off(PTO) Schedule

• Ample Medical, Dental, and Vision insurance Options

• Locally-managed 401(k)Program with Company Contribution

• Health Savings Account with Company Contribution

• Flex Spending Options

• Life and Disability Insurance Options

• Accident, Critical Illness, and Hospital Indemnity Insurance Options

• Appealing Employee Discounts on Vehicles, Services, Parts, and Accessories

• On-going Training and Education

• The Professional Respect of a Caring, Innovative Leadership Team

• Gillie Cookies and Other Fun Treats from Time-to-Time

Responsibilities

• Answers and Effectively Handles All Phone Appointments with a Caring and Friendly Tone

• Responds to Internet Inquiries about Vehicle Service and Maintenance to Coordinate Customer Appointments

• Interacts Professionally with Colleagues and Service Personnel to Solve Customer Concerns

• Uses Customers’ Desired Communication Methods to Properly Transfer Trust to Service Team

Qualifications

• Strong Phone Skills

• Time Management, Multi-Tasking, and Effective Prioritization of Tasks are Required

• Self-Motivated, Goal-Oriented, and Structured in Approach to Work

• Proficient with Microsoft Office Suite and Able to Learn New Software Quickly