Automotive Customer Experience Manager

Holiday Automotive; Fond du Lac (WI); On-site; USD 82,000 - 100,000; Full time

Benefits offered by this job

Base pay $91k

Every 3rd weekend off

Three-day weekends

PTO schedule

Medical, Dental, Vision

401(k) with company contrib

HSA with company contrib

FSA options

Life and disability insurance

Vehicle discount

Training & education

Advancement opportunities

Gym reimbursement

Tuition reimbursement

Team-oriented culture

Job summary

Holiday Automotive in Fond du Lac, WI is seeking a Customer Experience Manager to guide customers through their automotive journey. You will represent the dealership with a friendly, proactive approach and coordinate team efforts to deliver outstanding service.

The role emphasizes non-commissioned pay with earnings around $91,000 per year, with every third weekend off and opportunities for advancement within a supportive leadership team.

Qualifications

• Proven Customer Service Skills and Sales Track Record Preferred

Responsibilities

• Promptly and Professionally Respond to Internet and Phone Inquiries
• Assist Customers in Identifying a Vehicle that Meets Their Needs
• Demonstrate Vehicle Features to Customers in Person and Virtually
• Complete the Required Paperwork to Assist Shoppers with Their Purchase
• Professionally Represent Holiday Automotive in the Community
• Work with the Team to Ensure Vehicles are Presented Exceptionally Well
• Follow up with Sold Customers to Maintain a Friendly, Caring Relationship and Ensure Repeat Business

Skills

Customer service

Sales

Interpersonal communication

Persuasion

Basic math

CRM familiarity

Learning quickly

Positive attitude

Customer focus

Tools

CRM software

Job description

Holiday Automotive in Fond du Lac, WI is seeking a Customer Experience Manager to guide customers through their automotive journey. You will represent the dealership with a friendly, proactive approach and coordinate team efforts to deliver outstanding service.

The role emphasizes non-commissioned pay with earnings around $91,000 per year, with every third weekend off and opportunities for advancement within a supportive leadership team.