Service Appointment Coordinator – Client-Focused Scheduler

Kolosso Toyota; Appleton (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

6 paid holidays

401K matching

Employee vehicle purchase program

Discounts on parts and service

Short/long-term disability

Job summary

Kocourek Automotive in Wisconsin seeks a Service Appointment Scheduler to manage customer appointments and coordinate service visits. The role emphasizes strong communication and proactive follow-up with customers about service needs.

Responsibilities include calling customers to confirm, scheduling, and ensuring a smooth service flow while upholding dealership policies and delivering excellent service experiences.

Qualifications

• Minimum of a high school degree or equivalent preferred.
• Must have a good driver’s license and a driving record that meets our insurance standards.
• Must be able to pass pre-employment screenings (MVR and drug screening).

Responsibilities

• Calls all appointments the day before to confirm.
• Makes special order arrival phone calls and schedules appointments.
• Calls on all special order parts that have not arrived to update the customer of the current ETA.
• Call on lost clients and attempt to regain their business.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving concerns.
• Creates quality service-lane traffic with effective follow-up and daily appointment-setting practices.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Follows up with customers to ensure service satisfaction.
• Follows all service department policies and procedures.
• Scheduling appointments to keep the group efficiency at optimum levels.
• Answers phone calls immediately and greets every customer in a pleasant manner.

Education

High school degree or equivalent

Job description

Kocourek Automotive in Wisconsin seeks a Service Appointment Scheduler to manage customer appointments and coordinate service visits. The role emphasizes strong communication and proactive follow-up with customers about service needs.

Responsibilities include calling customers to confirm, scheduling, and ensuring a smooth service flow while upholding dealership policies and delivering excellent service experiences.