Service Appointment Maestro: Boost Customer Care

Kocourek Automotive Group; Appleton (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid Time Off

6 Paid Holidays

401K Matching

Employee Vehicle Purchase Program

Life Insurance (Short/Long Term)

Job summary

Kocourek Automotive Group in Wisconsin is seeking a Service Appointment Scheduler to manage service appointments, confirm details, and communicate with customers. You will handle inbound and outbound calls, coordinate with the service team, and ensure accurate scheduling data.

This role emphasizes friendly, responsive customer service, effective use of scheduling tools, and adherence to dealership policies while supporting a seamless service experience for clients.

Qualifications

• Experience delivering strong customer service in a fast-paced environment.
• Ability to efficiently schedule and manage multiple appointments.
• High school diploma or equivalent is preferred.

Responsibilities

• Confirms all appointments the day before to ensure accuracy.
• Makes special order arrival calls and schedules service appointments.
• Updates customers on ETA for special order parts.
• Executes follow-up calls to recover lost customers and encourage repeat business.
• Provides excellent customer service by listening to inquiries, identifying needs, and resolving concerns.
• Maintains efficient appointment flow and professional interactions with customers.

Skills

Customer service

Scheduling

Phone communication

CRM experience

Education

High school diploma or equivalent

Job description

Kocourek Automotive Group in Wisconsin is seeking a Service Appointment Scheduler to manage service appointments, confirm details, and communicate with customers. You will handle inbound and outbound calls, coordinate with the service team, and ensure accurate scheduling data.

This role emphasizes friendly, responsive customer service, effective use of scheduling tools, and adherence to dealership policies while supporting a seamless service experience for clients.