Service Appointment Specialist

Joycekoonshonda; Manassas (VA); On-site; USD 22,041 - 31,684; Full time

Benefits offered by this job

Bonus Potential

Health Insurance

Dental

Vision

401K

Paid Vacation

Paid Sick leave

Holiday Pay

Voluntary Benefits

Job summary

Joyce Koons Honda Buick GMC is currently seeking a Service BDC Representative to handle service inquiries and scheduling. The role focuses on timely responses to Internet and phone inquiries and following up on recalls and service needs.

Ideal candidates have strong communication skills, prior call center or customer service experience, and a reliable track record. Benefits include health insurance, 401K, vacation and more; equal opportunity employer.

Qualifications

• Excellent communication skills and ability to handle high-volume calls.
• Experience in a call center or customer service environment.
• Strong data entry and typing proficiency.
• Proven reliability and desire to succeed in a service role.
• Must pass a drug screen and background check.

Responsibilities

• Answer high-volume incoming calls to schedule service appointments.
• Initiate outbound calls about service needs and offers to set appointments.
• Provide customers with vehicle and service information as appropriate.
• Identify and escalate priority issues.

Skills

Communication skills

Call center experience

Data entry / typing

Stability / reliability

Background check clear

Job description

Joyce Koons Honda Buick GMC is currently seeking a Service BDC Representative to handle service inquiries and scheduling. The role focuses on timely responses to Internet and phone inquiries and following up on recalls and service needs.

Ideal candidates have strong communication skills, prior call center or customer service experience, and a reliable track record. Benefits include health insurance, 401K, vacation and more; equal opportunity employer.