Service Scheduling Specialist — High-Volume Calls

Joyce Koons Buick GMC; Manassas (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus Potential

Health Insurance

Dental

Vision

401K

Paid Vacation

Paid Sick leave

Holiday Pay

Voluntary Benefits

Job summary

Joyce Koons Honda Buick GMC in Manassas, VA is seeking a Service BDC Representative to handle high-volume inbound calls and Internet inquiries, scheduling service appointments and contacting customers about recalls.

The ideal candidate has strong communication, call-center or customer service experience, solid data entry skills, and a track record of reliability; drug screen and background check required. The role offers benefits and growth opportunities.

Qualifications

• Excellent communication skills and comfort with phone calls.
• Experience in a call center or customer service environment.
• Strong data entry and typing skills.
• Demonstrated stability and desire to succeed.
• Must pass a drug screen and background check.

Responsibilities

• Answer high-volume incoming calls to schedule appointments.
• Initiate outbound communication to set service appointments.
• Provide customers with vehicle and service information.
• Identify and escalate priority issues.

Skills

Communication

Call center

Data entry

Reliability

Screening

Job description

Joyce Koons Honda Buick GMC in Manassas, VA is seeking a Service BDC Representative to handle high-volume inbound calls and Internet inquiries, scheduling service appointments and contacting customers about recalls.

The ideal candidate has strong communication, call-center or customer service experience, solid data entry skills, and a track record of reliability; drug screen and background check required. The role offers benefits and growth opportunities.