Automotive Service Appointment Coordinator

HASELWOOD AUTO GROUP; Bremerton (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Weekly pay

401K with employer match

Medical, Dental, Life & Vision保险

Paid Vacation after 6 months

Sick Leave accrual

Employee Wellness Program

Employee Assistance Program

Employee Vehicle Purchase Program

Employee Referral Program

Job summary

HASELWOOD AUTO GROUP is seeking a Service Appointment Coordinator to deliver exceptional service experiences by scheduling appointments, following up with customers, and coordinating with Service Advisors and Shop Leads.

You will be responsible for documenting scheduled work, contacting customers for special orders, and assisting the Service Client Care Manager with escalations, while striving to meet or exceed KPI targets and contribute to a positive, high-performance team environment.

Qualifications

• High school diploma or equivalent.
• At least 1 year of retail sales, clerical, or related experience.
• Proficiency in MS Office and strong written/verbal communication.

Responsibilities

• Answer inbound calls professionally to schedule service reservations.
• Follow training materials and scripts to answer guest questions.
• Keep up with service specials, mailers, and recall notices.
• Use Blueprint Knowledge Drive to find answers before transferring to a Service Advisor.
• Adhere to Client Care Center Policies and Procedures.
• Meet or exceed KPI targets for client service.

Skills

Retail experience

Microsoft Office

Communication skills

Education

High School diploma or equivalent

Job description

Service Appointment Coordinators assist in delivering remarkable experiences to our customers and are responsible to schedule service appointments for customers, conduct follow up calls, connect with Service Advisors and Shop Leads on work availability. They partner with the Service Client Care Manager regarding any escalated issues and document any pertinent information pertaining to scheduled work. They also contact and schedule appointments for special order parts cards and file repair orders.

Responsibilities Include

• Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with service team.
• Master and follow all training materials including inbound service call guides and Strategic Responses (word tracks) in order to accurately answer all guest's questions.
• Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
• Using the Blueprint Knowledge Drive to search for answer(s) to guest's questions prior to transferring the phone call to a Service Advisor.
• Following the "Client Care Center Policies and Procedures" manual.
• Follow all guiding principles for the auto group.
• The ability to meet or exceed all Key Performance Indicators for client service.

Requirements

• High School graduation or equivalent
• One (1) year of retail sales, clerical or related experience.
• Intermediate Computer experience with MS Office
• Excellent written and verbal communication skills.

This position offers excellent growth and training opportunities! Flexible schedules available! We offer a competitive salary and benefit package. Incumbents will be required to successfully complete a background check, drug screen, and driving records check.

Benefits - What we offer

• Competitive base pay $18 - $24 per hour plus bonus incentives.
• Weekly pay
• 401K with employer match up to 50% of 5%
• Medical, Dental, Life & Vision Insurance starting first of the month upon hire!
• 1 week of Paid Vacation after 6 months of employment
• Sick Leave that is accrued at the rate of 1 hour per 40 hours worked
• Employee Wellness Program
• Employee Assistance Program for all employees
• Employee Vehicle Purchase Program
• Employee Referral Program

We look forward to meeting you!

Equal Opportunity Employer