Service Ambassador

Summa Health; Akron (OH); On-site; USD 22,868 - 27,441; Part time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Paid Time Off

Retirement Savings Plan

FSA – Healthcare & Dependent Care

Employee Assistance Program

Identity Theft Protection

Pet Insurance

Daily Pay

Job summary

Summa Health System seeks a Service Ambassador to create a positive first impression for patients, families and visitors entering Summa hospitals. You will provide direct assistance with appointments, pre-registration, testing locations and directions using a team-centered approach across various support venues.

The role requires a High School diploma, at least one year in customer service, and the ability to uphold Summa Health's Service Excellence Standards with compassionate communication.

Qualifications

• Able to demonstrate basic computer skills and use various computer applications.
• One year of experience in direct customer service.
• Must meet and exceed Summa Health System's Service Excellence Standards.

Responsibilities

• Creates a positive first impression for patients, families and visitors at Summa hospitals.
• Provides direct assistance with appointments, pre-registration, testing locations and directions.

Skills

Basic computer skills

Customer service

Communication skills

Empathy & professionalism

Population-specific competency

Education

High School diploma

Job description

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Position

Service Ambassador

Employment Type

20hrs/week, Benefit Eligible

Job ID

60301

Summary

Creates a positive first impression for patients, families and visitors when they enter various key access points to any Summa hospital. Efficiently provides direct assistance to patients, families and/or visitors ranging from confirmation of scheduled appointments, pre-registration status, testing/department locations, etc. Interacts using a team-centered approach to a variety of support venues which may include, but not limited to: Volunteers, Central Transport, Valet, others.

Formal Education Required

High School diploma or equivalent

Experience and Training Required

• Able to demonstrate basic computer skills and possess the ability to maintain the ability to use various computer applications.
• One (1) year experience in direct role in customer service.
• Must be able to meet and exceed the Service Excellence Standards of Summa Health System.

Other Skills, Competencies and Qualifications

• Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
• Able to display consistent, compassionate communication for patients, families and visitors.
• Able to identify patients/visitors who are in need of assistance
• Possesses excellent customer service skills and demonstrate openly a willingness to serve the public.
• Able to actively listen to patients/visitors with understanding, empathy and professionalism.
• Must maintain accurate knowledge of the hospital layout and new building construction.
• Maintains an optimal balance between exceptional customer service delivery and the strategic plans of the Patient Access Team and Summa Health System overall.

Equal Opportunity Employer/Veterans/Disabled

$16.60/hr - $19.92/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.

• Basic Life and Accidental Death & Dismemberment (AD&D)
• Supplemental Life and AD&D
• Dependent Life Insurance
• Short-Term and Long-Term Disability
• Accident Insurance, Hospital Indemnity, and Critical Illness
• Retirement Savings Plan
• Flexible Spending Accounts – Healthcare and Dependent Care
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Education AssistanceDaily Pay

US:OH:Akron

525 E MARKET ST,Summit,Akron,OH,44304,US