Patient Access Liaison/Telephone Operator

Summa Health

Cleveland (OH)

On-site

USD 24,000 - 29,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Savings Plan

Flexible Spending Accounts

Employee Assistance Program

Identity Theft Protection

Pet Insurance

Education Assistance

Daily Pay

Job summary

Summa Health Connect position in Cleveland, OH seeks an associate for full‑time hours 1:30pm–10:00pm to assist callers and patients with scheduling, registration, insurance verification, and referrals. You will deliver outstanding customer service and respond to questions to uphold Summa Health's care standards.

Minimum qualifications include a high school diploma or GED and 1 year of customer service or office support experience; knowledge of medical terminology and typing tests are required.

Qualifications

High school diploma or GED required.
Post high school coursework in healthcare, accounting, business, PR or related field.
One year customer service or general office support experience.
Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus.
Ability to pass typing test (25 WPM) and medical terminology exam.

Responsibilities

Assist callers and patients with way-finding, scheduling, registration, insurance verification, co-pay collection and referrals.
Provide high level of customer service to create a positive impression of Summa Health.
Answer patient information questions and handle general inquiries.
Support registration and access operations and document accurately.

Skills

Customer service

Office support

Registration

Insurance verification

Pre-certification

Financial counseling

Patient accounts

Typing

Medical terminology

Education

High school diploma/GED

Post high school coursework in healthcare, accounting, business, public relations or related field

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

e/o weekend / holiday rotation
Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Summa Connect - Full-Time, 1:30pm-10:00pm

Assists callers and/or patients in the following capacities: way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, initial screening of patient sign/symptoms, class scheduling and any other questions or concerns.
Performs patient information queries, answers general information questions. Provides a high level of customer service to present a positive impression of Summa Health.

Minimum Qualifications

High school diploma/GED required
Post high school level coursework in healthcare, accounting, business, public relations or related field.

Experience And Training Required

One (1) year experience performing customer service or general office support experience in any industry. Contact or call center experience preferred.
Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus
Ability to pass typing test administered by Human Resources of 25 WPM
Ability to pass medical terminology exam administered by Human Resources

Other Skills, Competencies And Qualifications

Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook)
Demonstrates communication, organizational and interpersonal skills.
Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members.
Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment.
Attentiveness to detail.
Organizational Competencies: Appearance, Attitude, Courtesy, Concern, Communication, Teamwork, Safety.
Functional Competencies: Customer Service Orientation, Access Operations, Quality & Compliance Management, Physician & Patient Relations, Documentation & Reporting, Employee Engagement
Personal Attributes: Customer Focus, Adaptability and Flexibility, Ability to understand and follow directions, Communication, Professionalism, Enthusiasm, Positivity, Integrity/ethical standards, Results-oriented, Organizational skills with strong attention to detail.

Level Of Physical Demands

Ability to sit for extended periods up to 10 hours
Work every other Weekend, evenings, and holidays as assigned
Reliable Transportation required
Ability to adjust work hours to meet business demands as required

Equal Opportunity Employer/Veterans/Disabled

$17.43/hr - $20.92/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.

Benefits