Service Ambassador I - Protective Services

Summa Health

Cleveland (OH)

On-site

USD 22,868 - 27,441

Part time

14 days+

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Benefits offered by this job

Basic Life Insurance

Short-Term Disability

Retirement Savings Plan

Education Assistance

Pet Insurance

Job summary

A healthcare provider is seeking a Service Ambassador I for their Akron City Campus. This part-time role involves serving as the first point of contact at hospital entrances, creating a positive first impression for patients, families, and visitors. Responsibilities include assisting with appointment confirmations and ensuring compliance with safety regulations. Ideal candidates will have strong customer service skills, a high school diploma, and at least one year of experience in a direct service role. Competitive hourly pay with benefits is offered.

Qualifications

Minimum one year experience in direct customer service role.
Ability to exceed service excellence standards.
Knowledge of hospital layout.

Responsibilities

Serve as a contact point at hospital entrances.
Assist visitors with appointments and directions.
Ensure compliance with safety regulations.

Skills

Customer service

Active listening

Effective communication

Problem resolution

Basic computer skills

Education

High School diploma or equivalent

Job description

Service Ambassador I

Location: Akron City Campus, Akron, OH

Employment type: Part-time, 15 hours weekly (Saturday & Sunday 8am-4pm)

Summary: Serves as a first point of contact for employees, vendors, and patrons at hospital entrances. Creates a positive first impression for patients, families and visitors when they enter key access points to any Summa hospital. Ensures that those entering the building are permitted to enter to help ensure the health and safety of those in the facility. Efficiently provides direct assistance to patients, families and/or visitors ranging from confirmation of scheduled appointments, pre‑registration status, testing/department locations, etc. Assists in ensuring compliance with local and federal laws governing access to our facility and employee, patient and visitor safety.

Minimum Qualifications:

Formal Education Required: High School diploma or equivalent
Experience & Training Required: One (1) year experience in direct customer service role
Must meet and exceed Summa Health System's Service Excellence Standards
Ability to demonstrate basic computer skills and use various computer applications
Population Specific Competency: Effectively interact with patients/customers with an understanding of their needs for self‑respect and dignity
Active listening skills with empathy and professionalism
Accurate knowledge of hospital layout and new building construction
Effective communication skills with supervisors, co‑workers, visitors, etc.
Excellent customer service & problem resolution; de‑escalate angry visitors/patients
Ability to work well under pressure; quickly analyze situations and react appropriately
Excellent attendance record; good judgement and behavior
Professional relationship maintenance with employees, vendors, and patrons
Basic phone and computer skills (email, texting, etc.)
Ability to work alone and in a team; minimal supervision
Learn navigation through the facility
Level of Physical Demands: Sedentary; can exert up to ten pounds of force occasionally