Service Ambassador

Summa Health; Cleveland (OH); On-site; USD 23,419 - 27,552; Part time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Paid Time Off

Retirement Savings Plan

Job summary

Summa Health is seeking a Service Ambassador for a part-time role. You will create a positive first impression for patients and visitors and provide direct assistance at key access points across Summa hospitals.

Ideal candidates have a high school diploma and at least one year in customer service, with the ability to meet service excellence standards in a fast-paced health system setting. Salary ranges are posted with benefits included.

Qualifications

• High School diploma or equivalent.
• 1 year experience in direct customer service.
• Must meet Summa Health System's Service Excellence Standards.

Responsibilities

• Create a positive first impression for patients, families and visitors as they enter Summa hospital.
• Provide direct assistance at various access points.
• Collaborate with a team across different support areas.

Skills

Basic computer skills

Customer service

Education

High School diploma or equivalent

Job description

Service Ambassador, Part-Time

20hrs/week, Benefit Eligible Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Summary

Creates a positive first impression for patients, families and visitors when they enter various key access points to any Summa hospital. Efficiently provides direct assistance to patients, families, etc. Interacts using a team-centered approach to a variety of support venues which may include, but not limited to: Volunteers, Central Transport, Valet, others.

Formal Education Required

High School diploma or equivalent

Experience And Training Required

Able to demonstrate basic computer skills and possess the ability to maintain the ability to use various computer applications.

One (1) year experience in direct role in customer service.

Must be able to meet and exceed the Service Excellence Standards of Summa Health System.

Other Skills, Competencies And Qualifications

Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.

Able to display consistent, compassionate communication for patients, families and visitors.

Able to identify patients/visitors who are in need of assistance

Possesses excellent customer service skills and demonstrate openly a willingness to serve the public.

Able to actively listen to patients/visitors with understanding, empathy and professionalism.

Must maintain accurate knowledge of the hospital layout and new building construction.

Maintains an optimal balance between exceptional customer service delivery and the strategic plans of the Patient Access Team and Summa Health System overall.

Equal Opportunity Employer/Veterans/Disabled

$16.60/hr - $19.92/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.

• Basic Life and Accidental Death & Dismemberment (AD&D)
• Supplemental Life and AD&D
• Dependent Life Insurance
• Short-Term and Long-Term Disability
• Accident Insurance, Hospital Indemnity, and Critical Illness
• Retirement Savings Plan
• Flexible Spending Accounts - Healthcare and Dependent Care
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Education Assistance
• Daily Pay