Patient Registration/Call Center Rep

Summa Health; Cleveland (OH); Hybrid; USD 24,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement plan

Job summary

Summa Health in Cleveland, OH, seeks a Patient Access Liaison/Call Center Rep for full-time day shifts (10:30am-7:00pm). On-site training with potential after-hours remote work.

The role focuses on welcome support, appointment scheduling, insurance verification, and patient contact to ensure a positive Summa Health experience. The position requires a high school diploma and 1 year of customer service experience; healthcare office exposure is a plus.

Qualifications

• High school diploma or GED required.
• 1 year of customer service or general office experience preferred.
• Call center experience preferred.
• Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus.
• Population-specific competency and strong verbal/written communication skills.

Responsibilities

• Assist callers/patients with way-finding, appointment scheduling and pre-service registration.
• Verify insurance and collect co-pays as needed.
• Assist with physician referrals and class scheduling; screen patient symptoms as needed.
• Provide excellent customer service to present a positive Summa Health image.

Skills

Customer service

Call center

Registration

Insurance verification

Pre-certification

Financial counseling

Microsoft Office

Communication

Teamwork

Patient accounts

Education

High school diploma/GED

Post-high school coursework in healthcare, accounting, business or related field

Tools

Microsoft Office

Job description

Patient Access Liaison/Call Center Rep

Full-Time Days, 10:30am-7:00pm

Monday - Friday

Potential Opportunity to work from home after successful completion of on-site training

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Summary

Assists callers and/or patients in the following capacities: way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, initial screening of patient sign/symptoms, class scheduling and any other questions or concerns. Provides a high level of customer service to present a positive impression of Summa Health.

Minimum Qualifications

• Formal Education Required:
• High school diploma/GED required
• Post high school level coursework in healthcare, accounting, business, public relations or related field preferred.
• Experience and Training Required:
• One (1) year experience performing customer service or general office support experience in any industry preferred.
• Contact or call center experience preferred.
• Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus
• Other Skills, Competencies and Qualifications:
• Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
• Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook)
• Demonstrates communication, organizational and interpersonal skills.
• Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members.
• Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment.
• Attentiveness to detail.
• Organizational Competencies: Appearance, Attitude, Courtesy, Concern, Communication, Teamwork, Safety.
• Functional Competencies: Customer Service Orientation, Access Operations, Quality & Compliance Management, Physician & Patient Relations, Documentation & Reporting, Employee Engagement
• Personal Attributes: Customer Focus, Adaptability and Flexibility, Ability to understand and follow directions, Communication, Professionalism, Enthusiasm, Positivity, Integrity/ethical standards, Results-oriented, Organizational skills with strong attention to detail.
• Level of Physical Demands:
• Ability to sit or stand for extended periods up to 12 hours depending on location
• Work weekends, evenings, and holidays as assigned
• Reliable Transportation required
• Ability to adjust work hours to meet business demands as required

Equal Opportunity Employer/Veterans/Disabled

$17.43/hr - $20.92/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.

• Basic Life and Accidental Death & Dismemberment (AD&D)
• Supplemental Life and AD&D
• Dependent Life Insurance
• Short-Term and Long-Term Disability
• Accident Insurance, Hospital Indemnity, and Critical Illness
• Retirement Savings Plan
• Flexible Spending Accounts – Healthcare and Dependent Care
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Education Assistance
• Daily Pay