Patient Registration, Call Center

Summa Health; Cleveland (OH); Hybrid; USD 24,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Education Assistance

Daily Pay

Retirement Savings Plan

Life Insurance

Job summary

Summa Health is seeking a Patient Access Liaison in the Call Center to assist callers with scheduling, registrations, and insurance verification, while delivering excellent patient service. The role includes potential on-site to remote work after successful completion of training.

The position emphasizes teamwork, accurate data entry, and a compassionate approach to patient interactions within Summa Health System.

Qualifications

• Formal Education Required: High school diploma/GED.
• Post high school level coursework in healthcare, accounting, business, public relations or related field preferred.
• Experience and Training Required: One (1) year experience in customer service or general office support preferred.
• Contact or call center experience preferred.
• Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus.

Responsibilities

• Assists callers and/or patients with way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, and initial screening of patient sign/symptoms.
• Provides a high level of customer service to present a positive impression of Summa Health.

Skills

Customer service

Teamwork

Communication

Interpersonal skills

Attention to detail

Education

High school diploma/GED

Post high school coursework in healthcare or related field

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Patient Access Liaison, Call Center Rep

Full-Time Days, Clinical Access Center

10:30am-7:00pm M-F

• Potential opportunity to work from home after successful completion of on-site training**

• Potential opportunity to work from home after successful completion of on-site training**

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Summary

Assists callers and/or patients in the following capacities: way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, initial screening of patient sign/symptoms, class scheduling and any other questions or concerns. Provides a high level of customer service to present a positive impression of Summa Health.

Minimum Qualifications

• Formal Education Required:
• High school diploma/GED required
• Post high school level coursework in healthcare, accounting, business, public relations or related field preferred.
• Experience and Training Required:
• One (1) year experience performing customer service or general office support experience in any industry preferred.
• Contact or call center experience preferred.
• Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus
• Other Skills, Competencies and Qualifications:
• Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
• Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook)
• Demonstrates communication, organizational and interpersonal skills.
• Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members.
• Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment.
• Attentiveness to detail.
• Organizational Competencies: Appearance, Attitude, Courtesy, Concern, Communication, Teamwork, Safety.
• Functional Competencies: Customer Service Orientation, Access Operations, Quality & Compliance Management, Physician & Patient Relations, Documentation & Reporting, Employee Engagement
• Personal Attributes: Customer Focus, Adaptability and Flexibility, Ability to understand and follow directions, Communication, Professionalism, Enthusiasm, Positivity, Integrity/ethical standards, Results-oriented, Organizational skills with strong attention to detail.
• Level of Physical Demands:
• Ability to sit or stand for extended periods up to 12 hours depending on location
• Work weekends, evenings, and holidays as assigned
• Reliable Transportation required
• Ability to adjust work hours to meet business demands as required

Equal Opportunity Employer/Veterans/Disabled

$17.43/hr - $20.92/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.

• Basic Life and Accidental Death & Dismemberment (AD&D)
• Supplemental Life and AD&D
• Dependent Life Insurance
• Short-Term and Long-Term Disability
• Accident Insurance, Hospital Indemnity, and Critical Illness
• Retirement Savings Plan
• Flexible Spending Accounts – Healthcare and Dependent Care
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Education Assistance
• Daily Pay