Supervisor, Patient Access Services SBH / WRH

Summa Health; Barberton (OH); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Basic Life and AD&D Insurance

Supplemental Life and AD&D Insurance

Dependent Life Insurance

Short-Term and Long-Term Disability

Accident Insurance, Hospital Indemnity

Retirement Savings Plan

Flexible Spending Accounts – Health &/

Employee Assistance Program (EAP)

Identity Theft Protection

Pet Insurance

Education Assistance

Daily Pay

Job summary

Summa Health System is seeking a Supervisor, Patient Access Services in Barberton. This full-time daytime role oversees staff across two campuses and ensures smooth patient registration and financial interactions under the Manager, Patient Access Services.

The position requires an Associate Degree (or equivalent) and at least two years in healthcare registration or related leadership, with strong communication and teamwork skills.

Qualifications

• Associate Degree in Business, Finance, Education or closely related field, or the equivalent in training and experience.
• Two (2) years experience in healthcare registration, hospital/physician billing, and Patient Accounting or Customer Service field with leadership responsibilities.
• Demonstrates communication, leadership, organizational and interpersonal skills.
• Ability to work well within a team environment by accepting and offering feedback, supporting goals, and encouraging teammates.
• Ability to be highly motivated, work independently, make decisions, and work in a fast-paced environment.
• Ability to effectively interact with diverse patient/customer populations to meet their needs with dignity.

Responsibilities

• Provides direct supervision to staff on both the STH and WRH campus under the direction of the Manager, Patient Access Services.
• Interviews and recommends selection of new personnel.
• Directs, guides, evaluates, counsels, disciplines, and, if necessary, recommends dismissal of staff.
• Ensures that all patient interactions meet federal and state compliance requirements.
• Oversees two 24hour ERS and two registration locations.
• Serves as on-call manager for system wide Patient Access once a month.

Skills

Leadership

Communication

Teamwork

Customer Service

Education

Associate Degree in Business, Finance, Education or closely related field

Job description

Full-Time Days Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Supervisor, Patient Access Services BARBERTON HOSPITAL Full-Time Days Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary Provides direct supervision, to staff on both the STH and WRH campus under the direction of the Manager, Patient Access Services. Interviews and recommends selection of new personnel. Directs, guides, evaluates, counsels, disciplines, and if necessary, recommends dismissal of staff. Ensures that all patient interactions meet federal and state compliance requirements. Oversees two 24hour ERS and two registration locations. Serves as on-call manager for system wide Patient Access once a month.

• Formal Education Required:
• Associate Degree in Business, Finance, Education or closely related field, or the equivalent in training and experience.
• Experience & Training Required:
• Two (2) years experience in healthcare registration, hospital/physician billing, and Patient Accounting or Customer Service field which has provided increasingly responsible experience and leadership skills.
• Other Skills, Competencies and Qualifications:
• Demonstrates communication, leadership, organizational and interpersonal skills.
• Ability to work well within a team environment by accepting and offering honest and constructive feedback, supporting team goals, and encouraging fellow team members.
• Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment.
• Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.

Equal Opportunity Employer/Veterans/Disabled

$23.22/hr – $34.83/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.

• Basic Life and Accidental Death & Dismemberment (AD&D)
• Supplemental Life and AD&D
• Dependent Life Insurance
• Short-Term and Long-Term Disability
• Accident Insurance, Hospital Indemnity, and Critical Illness
• Retirement Savings Plan
• Flexible Spending Accounts – Healthcare and Dependent Care
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Education Assistance
• Daily Pay