Automotive Service Advisor | Lead Customer Experience

Honda of Santa Maria; Santa Maria (CA); On-site; USD 56,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off

Paid sick leave

Job summary

Honda of Santa Maria in Santa Maria, CA is seeking an Automotive Service Advisor to deliver an outstanding customer experience from check-in through vehicle delivery. You will listen to concerns, prepare repair orders, present maintenance recommendations clearly, and coordinate with technicians to ensure an efficient process.

The role emphasizes building long‑term relationships, maintaining accurate records, and communicating with customers about status, pricing, and timelines.

Qualifications

• Excellent customer service and relationship-building skills.
• Excellent verbal and written communication.
• Ability to clearly present maintenance and repair recommendations.
• Strong organizational and follow-up skills.
• Ability to manage multiple customers and repair orders in a fast-paced environment.
• Working knowledge of automotive maintenance and repair.
• Valid driver's license and ability to meet dealership driving requirements.

Responsibilities

• Provide an outstanding customer experience from check-in through vehicle delivery.
• Listen to customer concerns and prepare accurate repair orders.
• Present recommended maintenance and repairs clearly and professionally.
• Obtain proper customer authorization for repairs and additional work.
• Keep customers informed of vehicle status, pricing, and estimated completion times.
• Work closely with technicians, parts personnel, and service management to ensure an efficient repair process.
• Review completed repairs and charges with customers at delivery.
• Build long‑term customer relationships and encourage repeat business.
• Maintain accurate repair-order and customer communication records.

Skills

Excellent customer service

Relationship-building

Verbal communication

Written communication

Organizational skills

Follow-up skills

Multi‑customer management

Automotive knowledge

Driver's license

Job description

Honda of Santa Maria in Santa Maria, CA is seeking an Automotive Service Advisor to deliver an outstanding customer experience from check-in through vehicle delivery. You will listen to concerns, prepare repair orders, present maintenance recommendations clearly, and coordinate with technicians to ensure an efficient process.

The role emphasizes building long‑term relationships, maintaining accurate records, and communicating with customers about status, pricing, and timelines.