Premium Service Advisor — High Earnings & Customer Focus

Hanselvolkswagen; Santa Rosa, Northern (CA, KY); Hybrid; USD 39,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Vision Plan

Flexible Spending Plans

401-K employer contributions

Employee Discounts on vehicles,service

Job summary

Hansel Mazda in Santa Rosa is looking for a full-time Service Advisor to guide customers through their service experience from start to finish. You’ll be the trusted link between customers and technicians, delivering an informed, efficient experience.

The role offers earnings potential with a base and performance bonuses, plus benefits and a family-owned culture. California requirements apply for licensure and driving record checks.

Qualifications

• Dealership service writing experience is a huge plus.
• Strong customer presence and excellent communication skills.
• Ability to confidently recommend and sell service.
• Valid California driver’s license with a clean driving record.
• Reliable, punctual, and customer‑focused.
• Able to pass a drug test and background screening.

Responsibilities

• Greet every guest with a smile and deliver a premium check‑in experience.
• Write and manage repair orders with complete, accurate documentation.
• Present maintenance & repair recommendations clearly and ethically; gain approvals.
• Follow up on declined work to ensure safety and retention.
• Own the service lane flow: appointments, walk‑ins, updates, and promise times.
• Coordinate with warranty providers and keep guests informed at every step.

Skills

Dealership service writing

Customer presence

Communication skills

Sell service

Driver's license

Reliability

Drug test

Background check

Job description

Hansel Mazda in Santa Rosa is looking for a full-time Service Advisor to guide customers through their service experience from start to finish. You’ll be the trusted link between customers and technicians, delivering an informed, efficient experience.

The role offers earnings potential with a base and performance bonuses, plus benefits and a family-owned culture. California requirements apply for licensure and driving record checks.