Premium Service Advisor - High Earnings & Customer Impact

Hansel Volkswagen; Petaluma (CA); On-site; USD 39,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Vision Plan

Flexible Spending Plans

401-K employer contributions

Employee Discounts on vehicles, сервис

Job summary

Hansel Auto Group in Petaluma, CA is hiring a full-time Service Advisor for Hansel Toyota. You will guide customers through their service experience, acting as the link between guests and technicians while delivering a supportive, informed and efficient experience.

The role offers real earning potential with a transparent pay plan and a pay scale including base hourly compensation plus performance bonuses, with opportunities across service. Training and brand certifications are available.

Qualifications

• Dealership service writing experience is a plus.
• Strong customer presence and professional appearance.
• Excellent written and verbal communication.
• Ability to confidently recommend and sell service.
• Valid California driver’s license with a clean record.
• Reliable, punctual and customer-focused.
• Must pass a drug test and a criminal background screening.

Responsibilities

• Greet guests and deliver a premium check-in experience.
• Write and manage repair orders with complete documentation.
• Present maintenance and repair recommendations clearly and ethically.
• Follow up on declined work to ensure safety and retention.
• Own the service lane flow: appointments, walk-ins, updates.
• Coordinate with warranty providers and keep guests informed.

Skills

Dealership service writing experience

Strong customer presence

Excellent communication skills

Ability to recommend and sell service

California driver’s license

Reliable, punctual, customer‑focused

Pass drug test

Pass criminal background screening

Job description

Hansel Auto Group in Petaluma, CA is hiring a full-time Service Advisor for Hansel Toyota. You will guide customers through their service experience, acting as the link between guests and technicians while delivering a supportive, informed and efficient experience.

The role offers real earning potential with a transparent pay plan and a pay scale including base hourly compensation plus performance bonuses, with opportunities across service. Training and brand certifications are available.