Service Advisor: Tech-Savvy Client Loyalty Builder

AutoNation Inc.; Baytown (TX); On-site; USD 22,000 - 190,000; Full time

Benefits offered by this job

Competitive compensation and 401k-m"a"

Insurance plans (health, dental,vision

Associate purchase and discount for车辆

YouDecide deals & top provider offers

DRVPNK cancer charity partnership

Job summary

AutoNation is seeking a Service Advisor to join our state-of-the-art service departments. You’ll act as the go-between for Service Technicians and customers, explaining complex repairs in clear terms and identifying up-sell opportunities to keep vehicles safe.

In this commission-based role, you’ll set appointments, meet sales and satisfaction targets, greet customers, assess needs, prepare estimates, and coordinate with technicians and parts staff to deliver an exceptional customer experience.

Qualifications

• High school diploma or equivalent.
• Exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing maintenance.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate with technicians and parts staff to ensure timely completion of work.
• Follow up with customers on status of their vehicle and preferred communication method.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer experience

Sales ability

Communication

Interpersonal skills

Organizational skills

Follow-up with customers

Technical aptitude

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor to join our state-of-the-art service departments. You’ll act as the go-between for Service Technicians and customers, explaining complex repairs in clear terms and identifying up-sell opportunities to keep vehicles safe.

In this commission-based role, you’ll set appointments, meet sales and satisfaction targets, greet customers, assess needs, prepare estimates, and coordinate with technicians and parts staff to deliver an exceptional customer experience.