Service Advisor: Customer-Centric, Tech-Savvy Growth

AutoNation Inc.; Des Plaines (IL); On-site; USD 61,000 - 123,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health, dental, vision insurance

Maternity benefits

Employee discounts

Job summary

AutoNation is seeking a Service Advisor to bridge the gap between technicians and customers in our state-of-the-art service departments. You’ll greet clients, set appointments, explain repairs in plain language, and help identify maintenance needs using our latest diagnostic tools.

This role emphasizes delivering an exceptional customer experience, meeting sales goals, and following up to ensure satisfaction.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.

Responsibilities

• Set, confirm and prepare for appointments with customers for a great service experience.
• Meet or exceed targeted sales goals and customer satisfaction indices.
• Greet customers in a friendly manner upon arrival.
• Determine vehicle needs based on customer input, walk-arounds, inspections and test drives.
• Use consultative selling to plan for ongoing maintenance.
• Produce repair orders with cost and time estimates.
• Communicate with technicians and parts staff to ensure timely work completion.
• Follow up with customers on status and satisfaction as requested.
• Gain product knowledge to better assist customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Communication

Sales

Consultative selling

Interpersonal skills

Organizational skills

Technology literacy

Follow-up

Goal setting

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor to bridge the gap between technicians and customers in our state-of-the-art service departments. You’ll greet clients, set appointments, explain repairs in plain language, and help identify maintenance needs using our latest diagnostic tools.

This role emphasizes delivering an exceptional customer experience, meeting sales goals, and following up to ensure satisfaction.