Service Advisor: Tech-Savvy Car Care & Customer Loyalty

AutoNation Inc.; Florida; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health, dental, vision insurance

Associate vehicle purchase/discounts

YouDecide discounts

DRVPNK cancer fundraising

Job summary

AutoNation is seeking a Service Advisor to join our nationwide service network and help drive customer loyalty. You will act as the go-between for Service Technicians and customers, translating recommendations into clear language and identifying up-sell opportunities to keep vehicles safe.

You will schedule appointments, greet customers, assess vehicle needs, and generate repair orders with transparent cost/time estimates. A strong customer focus and comfort with technology are essential.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Sales experience

Communication skills

Goal setting

Technology aptitude

Driver's license

Education

High school diploma

Job description

AutoNation is seeking a Service Advisor to join our nationwide service network and help drive customer loyalty. You will act as the go-between for Service Technicians and customers, translating recommendations into clear language and identifying up-sell opportunities to keep vehicles safe.

You will schedule appointments, greet customers, assess vehicle needs, and generate repair orders with transparent cost/time estimates. A strong customer focus and comfort with technology are essential.