Service Advisor (SUB)

Competition Auto Group; Saint James (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive Pay Plan

Medical and Dental

401(k) Plan

Paid time off and vacation

Growth opportunities

Paid Training

Job summary

Competition Subaru of Smithtown in Smithtown, NY is seeking a Service Advisor to join our team. You will oversee the Drive Lane, coordinate service visits, and ensure exceptional customer experiences while collaborating with the Service Manager. A strong consultative sales background, superb communication, and a clean driving record are required for success in this role.

We offer a competitive pay plan, medical and dental, and growth opportunities with paid training.

Qualifications

• Customer-first mindset and ownership of the service experience.
• Service Ad​visor experience is required; strong consultative sales background valued.
• Excellent communication skills with customers via phone, email, text, and in person.
• Clean driving record and ability to pass pre-employment background check.

Responsibilities

• Oversee the flow of the Drive Lane and ensure prompt service.
• Schedule service and return appointments after visits.
• Communicate vehicle status and costs to customers daily.
• Generate clear work orders and ensure warranty policy compliance.
• Maintain high customer satisfaction and Net Promoter Score.

Skills

Consultative selling

Customer service

Communication skills

Self-motivated

Job description

Service Advisor

At Competition Subaru of Smithtown, we believe our associates are our greatest asset. As part of the family-owned Competition Automotive Group, we operate with a commitment to professionalism, integrity, and a team-first culture that sets us apart from other dealerships in the area. We are currently seeking a Service Advisor-an exciting opportunity for growth within our dealership. If you're looking for a career with an extraordinary company that values both performance and people, we would love to hear from you.

OUR COMMITMENT TO YOU

• Competitive Pay Plan
• Medical and Dental
• 401(k) Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training

HOW YOU'LL CONTRIBUTE

• Oversee the flow of the Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Reports directly to the Service Manager and assists in strategy and reporting.
• Maintain a high Net Promoter Score, as a measure of customer satisfaction, by taking ownership of the entire customer experience and carrying out those additional tasks and behaviors that allow the dealership to leave a positive impression.
• Provide concierge support for all owner inquiries, whether by phone, electronic means, or in person, to ensure and maintain high customer satisfaction.
• Schedule service appointments and create return appointments after service visits.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Generate clear and accurate work orders that effectively convey customer concerns, satisfy legal, internal, and manufacturer warranty policy and procedure standards, and protect the dealership from liability.
• Perform complete and thorough walk-around vehicle inspections.
• Thoroughly communicate with and keep customers up to date daily on the status of their vehicle and costs associated with repairs.
• Upon completion of service, clearly communicate the value provided to the customer via an active delivery process.
• Utilize tools provided to ensure top performance.
• Generate loaner/rental agreements and ensure proper documentation is provided to protect the dealership from liability.
• Reports to Service Manager.

Requirements

• High level of concern for customer satisfaction and a willingness to take ownership of the entire customer experience.
• TOP PERFORMER
• Thorough understanding and ability to engage in consultative selling techniques.
• Service Advisor experience is required. A strong consultative sales background would be considered.
• Self-motivated, able to work on their own and with others.
• Fantastic communication skills with your customers in person or via email, text, and phone.
• Clean driving record.
• Willing to submit to a pre-employment background check.

Compensation details

80000-100000 Yearly Salary