Service Advisor (SUB)

'Domstad aan Zee, Trekhaak gezocht'; Saint James (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical and Dental

401(k) Plan

Paid time off

Growth opportunities

Paid Training

Competitive Pay Plan

Job summary

Competition Subaru of Smithtown is seeking a Service Advisor to join our family-owned automotive group. You’ll manage the flow in the service drive, ensuring customers receive prompt, courteous, and effective service while reporting to the Service Manager.

We value performance and people, offering competitive pay, medical/dental, a 401(k), paid time off, and growth opportunities. If you have a strong consultative sales background and outstanding communication skills, apply today.

Qualifications

• Service Advisor experience is required.
• Strong consultative sales background.
• Excellent communication with customers in person or by phone/email.
• Willing to submit to a pre-employment background check.

Responsibilities

• Oversee the flow of the Drive Lane and ensure prompt, courteous service.
• Reports directly to the Service Manager and assists in strategy and reporting.
• Maintain high Net Promoter Score by owning the customer experience.
• Provide concierge support for owner inquiries by phone, email, or in person.
• Schedule service appointments and create return appointments post-service.
• Ensure daily technician time is sold to service customers.
• Generate clear work orders conveying concerns and warranty standards.
• Perform complete walk-around vehicle inspections.
• Communicate status and costs daily to customers.
• Deliver value to customers through active delivery of services.
• Utilize tools to ensure top performance and generate loaner/rental docs.

Skills

Customer service

Consultative selling

Communication skills

Self-motivated

Clean driving record

Job description

Service Advisor

At

Job Type

Full-time

Description

Service Advisor

At Competition Subaru of Smithtown, we believe our associates are our greatest asset. As part of the family-owned Competition Automotive Group, we operate with a commitment to professionalism, integrity, and a team-first culture that sets us apart from other dealerships in the area. We’re currently seeking a Service Advisor—an exciting opportunity for growth within our dealership. If you're looking for a career with an extraordinary company that values both performance and people, we’d love to hear from you.

Our Commitment To You

• Competitive Pay Plan
• Medical and Dental
• 401(k) Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training

How You’ll Contribute

• Oversee the flow of the Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Reports directly to the Service Manager and assists in strategy and reporting.
• Maintain a high Net Promoter Score, as a measure of customer satisfaction, by taking ownership of the entire customer experience and carrying out those additional tasks and behaviors that allow the dealership to leave a positive impression.
• Provide concierge support for all owner inquiries, whether by phone, electronic means, or in person, to ensure and maintain high customer satisfaction.
• Schedule service appointments and create return appointments after service visits.
• Ensures that the daily inventory of technicians’ time is consistently sold to service customers.
• Generate clear and accurate work orders that effectively convey customer concerns, satisfy legal, internal, and manufacturer warranty policy and procedure standards, and protect the dealership from liability.
• Perform complete and thorough walk-around vehicle inspections.
• Thoroughly communicate with and keep customers up to date daily on the status of their vehicle and costs associated with repairs.
• Upon completion of service, clearly communicate the value provided to the customer via an active delivery process.
• Utilize tools provided to ensure top performance.
• Generate loaner/rental agreements and ensure proper documentation is provided to protect the dealership from liability.
• Reports to Service Manager.

Requirements

• High level of concern for customer satisfaction and a willingness to take ownership of the entire customer experience.
• TOP PERFORMER
• Thorough understanding and ability to engage in consultative selling techniques.
• Service Advisor experience is required. A strong consultative sales background would be considered.
• Self-motivated, able to work on their own and with others.
• Fantastic communication skills with your customers in person or via email, text, and phone.
• Clean driving record.
• Willing to submit to a pre-employment background check.

Salary Description

$80K-$100K