Experienced Automotive Service Advisor - Subaru

Cmacars; Winchester (VA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

ESOP

401(k) with match

Medical/Dental/Vision Insurance

Tuition Reimbursement

Paid Training

Career Advancement

Employee Discounts

Closed Sundays

Job summary

CMA is seeking an experienced Automotive Service Advisor to join our Winchester, VA area team in a full-time role. You will welcome guests, translate concerns into repair orders, and coordinate with technicians to ensure accurate, timely service while maintaining clear communication with customers.

With 2+ years dealership experience preferred, you will recommend maintenance, build trust, and nurture long-term relationships.

Qualifications

• 2+ years of Automotive Service Advisor experience in a dealership environment preferred, with strong knowledge of repair order management, maintenance recommendations, and customer service excellence.

Responsibilities

• Welcome customers and provide an exceptional, friendly service experience
• Listen carefully to customer concerns and translate them into clear repair orders
• Explain recommended services in a simple, customer-friendly way
• Coordinate with technicians to ensure accurate and timely repairs
• Maintain consistent communication with customers throughout the process
• Recommend maintenance, repairs, and value-added services
• Build strong, long-term customer relationships
• Provide post-service follow-up to ensure satisfaction

Skills

Automotive Service Advisor

Customer service

Communication

Organization

Tools

Repair order management

CRM systems

Job description

Experienced Service Advisor |Full Time| Subaru

We are seeking an experienced Automotive Service Advisor. As a Service Advisor on our team, you will play a critical role in creating a seamless and exceptional customer experience. You’ll welcome guests, understand their concerns, create accurate repair orders, communicate clearly with technicians, and keep customers updated throughout the entire service process. Your ability to recommend maintenance and repairs, build trust, and maintain relationships will be essential to your success.

About CMA

Carter Myers Automotive (CMA) is an employee-owned (ESOP) company with a people-first culture. We offer career growth, stability, competitive pay and benefits, and a healthy work-life balance. As owners, our team is united by a shared purpose and commitment—because Owners Just Care More.

Compensation & Benefits

• $50,000 - $80,000+ annual earning potential, with no cap on performance-based bonuses
• High customer-pay volume and strong service traffic provide excellent income opportunities
• Employee-Owned Company (ESOP)
• 401(k) with Company Match
• Medical, Dental & Vision Insurance
• Tuition Reimbursement
• Paid Training and Career Advancement Opportunities
• Employee Discounts
• Closed Sundays

Requirements

What You’ll Do

• Welcome customers and provide an exceptional, friendly service experience
• Listen carefully to customer concerns and translate them into clear repair orders
• Explain recommended services in a simple, customer-friendly way
• Coordinate with technicians to ensure accurate and timely repairs
• Maintain consistent communication with customers throughout the process
• Recommend maintenance, repairs, and value-added services
• Build strong, long-term customer relationships
• Provide post-service follow-up to ensure satisfaction

What We’re Looking For

• 2+ years of Automotive Service Advisor experience in a dealership environment preferred, with strong knowledge of repair order management, maintenance recommendations, and customer service excellence.
• Strong automotive and repair process knowledge
• Excellent customer service and communication skills
• Organized; manages multiple repair orders efficiently
• Confident, ethical service recommendations
• Comfortable discussing repairs, timelines, and pricing
• Basic computer and dealership system skills
• Valid driver’s license