Service Advisor: Santa Barbara | $70k-$100k + Benefits

CDJR of Santa Barbara; Vista Del Monte (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid Time Off

401(k) Retirement Plan

Training and Development

Job summary

CDJR of Santa Barbara is seeking an experienced Service Advisor to serve as the main contact between customers and the Service Department in Santa Barbara. You will guide customers through maintenance and repair options, prepare estimates, and keep clients informed throughout the service process.

The ideal candidate is personable, organized, and detail-oriented, with strong communication skills and a commitment to delivering an exceptional customer experience in a fast-paced dealership

Qualifications

• Experience in an automotive service environment is preferred.
• Ability to explain vehicle issues clearly to customers.
• Strong interpersonal and communication skills.
• Proactive problem solver with a customer-first approach.

Responsibilities

• Greet customers and establish rapport for service visits.
• Gather accurate customer and vehicle information; document concerns clearly.
• Explain symptoms to technicians and help translate repair needs.
• Prepare estimates for labor, parts, and services; update customers on progress.
• Coordinate with technicians and arrange loaner vehicles when needed.
• Ensure accuracy of repair orders and charges; review with customers at delivery.

Skills

Customer service

Communication

Organization

Time management

Dealership experience

Detail-oriented

Problem solving

Computer skills

Job description

CDJR of Santa Barbara is seeking an experienced Service Advisor to serve as the main contact between customers and the Service Department in Santa Barbara. You will guide customers through maintenance and repair options, prepare estimates, and keep clients informed throughout the service process.

The ideal candidate is personable, organized, and detail-oriented, with strong communication skills and a commitment to delivering an exceptional customer experience in a fast-paced dealership