Automotive Service Advisor: Customer Champion & Growth Ready

Santa Fe Mazda; Santa Fe (NM); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

3 Weeks ofPaid time off and holidays

401(k) with company match

Ongoing training and career growth

Job summary

Santa Fe Mazda is seeking an Automotive Service Advisor to bridge customers and technicians in Santa Fe, NM. The role focuses on greeting customers, assessing service needs, providing estimates, and coordinating with the service team to deliver timely results.

Ideal candidates bring automotive knowledge or service-advisor experience, strong communication and organization, and a customer-focused attitude. Familiarity with DealerTrack or MyKarma is a plus in a fast-paced shop environment.

Qualifications

• Automotive knowledge and/or service advisor experience preferred.
• Strong communication and organizational skills.
• Customer-focused attitude.
• Ability to thrive in a fast-paced environment.
• Familiarity with service software (Dealer Track and MyKarma) a plus.

Responsibilities

• Greet customers and assess their vehicle service needs.
• Provide accurate estimates and timelines.
• Communicate clearly with technicians and customers.
• Manage repair orders and follow-ups.
• Ensure a high level of customer satisfaction.

Skills

Automotive knowledge

Service advisor experience

Communication skills

Organizational skills

Customer focus

Adaptability

Tools

DealerTrack

MyKarma

Job description

Santa Fe Mazda is seeking an Automotive Service Advisor to bridge customers and technicians in Santa Fe, NM. The role focuses on greeting customers, assessing service needs, providing estimates, and coordinating with the service team to deliver timely results.

Ideal candidates bring automotive knowledge or service-advisor experience, strong communication and organization, and a customer-focused attitude. Familiarity with DealerTrack or MyKarma is a plus in a fast-paced shop environment.