Warranty Administrator and Service Customer Care Coordinator

ADP, Inc.; Santa Barbara (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) and PTO

Training and development opportunities

Supportive team environment

Job summary

Santa Barbara CDJR is seeking a detail‑oriented Warranty Administrator and Service Customer Care Coordinator in Santa Barbara, CA. The role handles warranty claims, schedules service, and manages customer communications while providing light front desk support.

Responsibilities include processing warranty documentation, coordinating with service teams, and ensuring accurate records. The position offers full-time hours and benefits consistent with a dealership environment.

Qualifications

• Previous dealership/service dept or warranty experience preferred.
• Strong phone skills and detail orientation.
• Ability to manage multiple priorities and learn dealership systems.

Responsibilities

• Review warranty repair orders for completeness and compliance.
• Submit and track manufacturer warranty claims.
• Follow up on rejected or unpaid claims and maintain audit-ready records.
• Answer service inquiries by phone and email.
• Schedule and confirm service appointments and follow ups.
• Greet customers and provide light front desk coverage.

Skills

Phone skills

Attention to detail

Customer service

Multitasking

Team collaboration

Tools

Dealership systems

Manufacturer portals

Scheduling tools

Job description

Warranty Administrator and Service Customer Care Coordinator

Full Time Clerical Santa Barbara, CA, US

Salary Range: $22.00 To $26.00 Hourly

Warranty Administrator and Service Customer Care Coordinator

Position Summary

Santa Barbara CDJR is seeking an organized, customer focused team member to administer warranty claims, coordinate service appointments and customer communications, and help answer dealership calls. This role also provides light front desk coverage. The successful candidate can shift between detailed accounting and warranty work and helping customers in a busy dealership.

Key Responsibilities

Warranty Support

Some accounting experience is required, including familiarity with reconciling payments or receivables and researching discrepancies.

• Review warranty repair orders and supporting documentation for completeness, accuracy, and compliance with manufacturer requirements.
• Work with service advisors, technicians, and parts staff to obtain missing information and resolve claim discrepancies.
• Prepare, submit, and track manufacturer warranty claims according to dealership procedures and submission deadlines.
• Follow up on rejected, unpaid, or outstanding claims and maintain organized, audit ready warranty records.
• Use basic accounting skills to track warranty receivables, reconcile claim payments, and research payment differences with the accounting team.

Service BDC and Customer Communication

• Answer service inquiries by phone, email, and other dealership communication channels.
• Schedule, confirm, and follow up on service appointments.
• Contact customers regarding appointment requests, missed appointments, and service follow up needs.
• Record customer interactions accurately and direct technical questions to the appropriate service team member.

Phones and Front Desk

• Answer incoming dealership calls promptly and route callers to the correct department or person.
• Welcome customers and visitors when providing front desk coverage.
• Take accurate messages and assist with light receptionist and administrative duties as needed.

Qualifications

• Previous dealership, service department, warranty, BDC, or customer service experience preferred.
• Strong phone skills, a professional and welcoming manner, and excellent attention to detail.
• Ability to manage competing priorities and learn dealership systems, manufacturer portals, and scheduling tools.
• Dependable follow through and ability to collaborate with service, parts, sales, and accounting teams.
• $22 - $26 per hour; based on candidate’s warranty and dealership experience
• Medical, dental, and vision insurance
• 401(k) and PTO
• Training and development opportunities
• Supportive team environment

The duties listed describe the primary responsibilities of the position. Other related duties may be assigned based on dealership needs.