Proactive Service Advisor & Customer Experience Champion

Gibbs Truck Center; Santa Maria (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Competitive Wages

Flexible Scheduling

Job summary

Gibbs Truck Center in Santa Maria, CA, is seeking a Service Advisor to manage the service reception, coordinate vehicle appointments, and ensure a smooth invoice process from inquiry to completion. This role requires proactive communication and accurate work orders in a fast-paced dealership setting.

You will generate leads, drive service sales, and build lasting customer relationships while contributing to a collaborative service department culture.

Qualifications

• General knowledge and skills required to understand operational processes and drive improved service performance.
• Maintain up-to-date product knowledge of International and IC Bus products and services.
• Uphold safety and health standards in the work environment.
• Utilize software and information technology effectively for daily tasks.
• Communicate openly and respectfully with all stakeholders.
• Deliver exceptional service by maintaining strong client relationships.
• Take initiative and drive solutions by addressing issues proactively.
• Plan and prioritize effectively to achieve organizational goals.
• Identify and resolve issues efficiently, escalating complex problems when needed.
• Collaborate proactively to support a cohesive work environment.

Responsibilities

• Proactively generate and prioritize leads by reviewing repair history, diagnostics, contacting customers to recommend services.
• Drive service sales by assessing needs, recommending maintenance, troubleshooting, and creating work orders.
• Maximize shop efficiency by planning work time, coordinating resources, and scheduling.
• Ensure a positive customer experience by welcoming customers, verifying appointments, and communicating changes.
• Build long-term customer relationships by reviewing completed work, explaining deferred recommendations, and capturing feedback.
• Foster a positive service department culture by embracing diversity, promoting teamwork, and pursuing development.

Skills

Business acumen

Product knowledge

Safety standards

IT skills

Communication

Customer service

Initiative

Planning

Issue resolution

Team collaboration

Education

High school education or equivalent

Dealership experience

Further education in relevant field

Job description

Gibbs Truck Center in Santa Maria, CA, is seeking a Service Advisor to manage the service reception, coordinate vehicle appointments, and ensure a smooth invoice process from inquiry to completion. This role requires proactive communication and accurate work orders in a fast-paced dealership setting.

You will generate leads, drive service sales, and build lasting customer relationships while contributing to a collaborative service department culture.