Service Advisor & Quotes Specialist

Gregory Poole Equipment Company; Raleigh (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Gregory Poole Equipment Company in Raleigh seeks an administrative advisor to create quotes and repair options, provide technical support, and assist with scheduling.

You will open and close service work orders, review paperwork for invoicing, and coordinate with vendors to source parts.

Strong PC skills and the ability to communicate clearly with customers are essential for success.

Qualifications

• High School graduate with 4 years experience in a similar administrative/advisor related position, or a two-year college with 2 years experience in a similar administrative/advisor related position.
• Proficient in Microsoft Office and database management.
• Strong customer relations and communication skills.

Responsibilities

• Create and communicate quotes and repair options to customers and internal/external stakeholders.
• Provide technical support and assist with scheduling and administrative duties.
• Open and close shop service work orders and manage invoicing.
• Coordinate with vendors and dealers to source parts availability and pricing.
• Ensure accurate documentation and adherence to company policies during transactions.

Skills

Customer relations

Scheduling

Administrative duties

Technical support

Vendor coordination

Communication

Education

High School Diploma

Two-year College

Tools

Microsoft Office

Database management

Job description

Gregory Poole Equipment Company in Raleigh seeks an administrative advisor to create quotes and repair options, provide technical support, and assist with scheduling.

You will open and close service work orders, review paperwork for invoicing, and coordinate with vendors to source parts.

Strong PC skills and the ability to communicate clearly with customers are essential for success.