Lead Field Service Maintenance Supervisor

Gregory Poole Equipment Company; Raleigh (NC); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Gregory Poole Equipment Company in Raleigh, NC seeks a Field Service Supervisor to lead field technicians, coordinate service requests, and promote customer satisfaction. You will manage scheduling, assignments, and escalations while upholding safety and quality standards.

Ideal candidates have 4–6+ years in a customer-service-related role with proven leadership potential; a high school diploma is required, and an associate/bachelor degree is preferred.

Qualifikationen

• High School graduate; associate's or bachelor's degree preferred.
• 4–6+ years of experience in customer service or related role.
• Demonstrated group leadership experience; strong leadership potential may compensate for some experience.

Aufgaben

• Coordinate customer inquiries and service requests across walk-in, phone, and email channels.
• Establish job priorities and schedule daily assignments for field technicians.
• Communicate pricing, service timelines, and completion updates to customers.
• Monitor schedules and proactively notify customers of changes or additional repair needs.
• Resolve customer complaints to ensure high levels of satisfaction.
• Supervise and dispatch field service personnel to ensure quality and profitability.
• Conduct performance reviews and provide ongoing coaching and development.
• Enforce company safety policies and procedures.
• Support hiring, training, disciplinary actions, and overall team development.

Kenntnisse

Leadership

Customer service

Scheduling

Team coaching

Ausbildung

High School diploma

Associate/Bachelor preferred

Tools

Microsoft Office

Jobbeschreibung

Gregory Poole Equipment Company in Raleigh, NC seeks a Field Service Supervisor to lead field technicians, coordinate service requests, and promote customer satisfaction. You will manage scheduling, assignments, and escalations while upholding safety and quality standards.

Ideal candidates have 4–6+ years in a customer-service-related role with proven leadership potential; a high school diploma is required, and an associate/bachelor degree is preferred.