Service Operations Coordinator

Gregory Poole Equipment Company; Mebane (NC); On-site; USD 38,000 - 58,000; Full time

Job summary

Gregory Poole Equipment Company is seeking a Service Administrator to coordinate service operations, support technicians, and manage customer communication. The role emphasizes accurate record-keeping, efficient processing of estimates, invoices, and work orders, and timely responses to customers.

You'll work across multiple locations, collaborate with service teams, and participate in after-hours on-call tasks as needed.

Qualifications

• High School Diploma required.
• 2+ years of administrative experience.
• Proficient with Microsoft Office.
• Strong verbal and written communication skills.

Responsibilities

• Coordinate Service Operations: Open, assign, track, and close service work orders and monitor priorities.
• Support Service Technicians: Verify labor entries and assist with administrative/documentation tasks.
• Manage Service Administration and Financial Processes: Prepare estimates, process purchases, expenses, invoices, and warranty documents.
• Deliver Customer Support: Respond to inquiries, communicate updates, and maintain positive customer relationships.

Skills

Communication

Customer service

Relationship-building

Education

High School Diploma

Tools

Microsoft Office

Job description

Gregory Poole Equipment Company is seeking a Service Administrator to coordinate service operations, support technicians, and manage customer communication. The role emphasizes accurate record-keeping, efficient processing of estimates, invoices, and work orders, and timely responses to customers.

You'll work across multiple locations, collaborate with service teams, and participate in after-hours on-call tasks as needed.