Service Operations Manager

Gregory Poole; Raleigh (NC); On-site; USD 90,000 - 115,000; Full time

Job summary

Gregory Poole in Raleigh, NC seeks a Service Manager to lead customer repair operations and optimize profitability. You will coordinate technicians, parts, and scheduling while maintaining high service quality.

Responsibilities include ensuring safety compliance, managing billing, and fostering strong customer relationships. You will mentor staff, conduct regular toolbox talks, and align operations with company policies.

Qualifications

• High school graduate with 5+ years equipment service experience or 2-year degree with 2+ years of leadership.
• Ability to communicate with customers and manage service interactions.
• Experience leading a service team and coordinating HR/training activities.

Responsibilities

• Lead service operations to maximize customer satisfaction and profitability.
• Manage parts, scheduling, and billing processes across the operation.
• Ensure OSHA/MSHA/DOT compliance and safety training for staff.
• Develop KPI tracking and conduct weekly toolbox talks with technicians.

Skills

Leadership

Customer service

Scheduling

People management

Education

High school diploma

2-year degree in business/management or diesel/heavy equipment technology

Tools

MS Word

MS Excel

Job description

Gregory Poole in Raleigh, NC seeks a Service Manager to lead customer repair operations and optimize profitability. You will coordinate technicians, parts, and scheduling while maintaining high service quality.

Responsibilities include ensuring safety compliance, managing billing, and fostering strong customer relationships. You will mentor staff, conduct regular toolbox talks, and align operations with company policies.