Onsite Service Advisor: Scheduling, Quotes & Support

Gregory Poole Equipment Company; Chesapeake (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Gregory Poole Equipment Company in Chesapeake, VA, seeks a resident service advisor assigned at a customer site to quote and schedule repair jobs and provide technical support with prompt, courteous communication to internal and external customers.

Responsibilities include coordinating service orders, tracking job progress, approving time and costs, and maintaining accurate paperwork to ensure timely completion.

Qualifications

• Experience in customer service and administrative coordination.
• Strong communication and teamwork skills.
• Proficiency with Microsoft Office and data entry systems.

Responsibilities

• Accept and coordinate customer inquiries and requests for machine repair/service.
• Schedule repairs by service technicians and provide direction for timely completion.
• Advise Group Leader of activity, delays or concerns.
• Monitor job statuses and communicate updates to customers and internal teams.
• Coordinate quotes and ensure professional, timely responses.
• Maintain shop tool room and ensure proper check-in/check-out procedures.

Skills

Customer service

Communication skills

MS Office

Documentation

Education

High School diploma with 4 years’ admin/advisor experience

Two-year college degree with 2 years’ admin/advisor experience

Tools

Microsoft Office

Database management

Job description

Gregory Poole Equipment Company in Chesapeake, VA, seeks a resident service advisor assigned at a customer site to quote and schedule repair jobs and provide technical support with prompt, courteous communication to internal and external customers.

Responsibilities include coordinating service orders, tracking job progress, approving time and costs, and maintaining accurate paperwork to ensure timely completion.