Product Support Rep II

Gregory Poole Equipment Company; Mebane (NC); On-site; USD 50,000 - 80,000; Full time

Job summary

Gregory Poole Equipment Company seeks a driven sales professional to maximize parts and service opportunities in the Mebane, North Carolina territory. You will call on assigned accounts, recommend products, and grow overall parts and services sales for the region.

The role emphasizes managing undercarriage expenses, identifying rebuild opportunities, educating customers on service and parts, and maintaining CRM call reports and the sales funnel.

Qualifications

• Experience in technical repair services or parts sales.
• Clear spoken and written communication with customers.
• Willingness to work extended daily hours (9–10 hours).

Responsibilities

• Calls on assigned accounts.
• Recommends products and services.
• Increases overall parts and services sales for the territory.
• Manages and reduces undercarriage expenses.
• Increases CVA coverage and rebuild opportunities.
• Targets and educates customers in service and parts.
• Promotes SOS, PM, and TMRAs; increases eCommerce activation and tech products.
• Completes call reports daily in CRM and maintains the sales funnel.

Skills

Communication skills

Energy and stamina

Customer focus

Education

College degree or equivalent

High school diploma

Tools

MS Outlook

MS Office

Job description

PRIMARY FUNCTION:

Sells and maximizes parts and service opportunities for Gregory Poole Equipment Company, with primary responsibility for the Mebane, North Carolina territory. Primary products sold include undercarriage, maintenance service, and repair options. Identifies and proactively sells customer parts and service needed to make repairs, to improve the operating efficiency of the equipment and lower the customer's operating cost per hour.

ESSENTIAL DUTIES:

• 1. (a) Calls on assigned accounts.
• (b) Recommends products and services.
• (c) Increases overall parts and services sales for assigned territory.
• 2. (a) Manages and lowers undercarriage expenses (construction)
• (b) Increase CVA coverage by analyzing machine pop opportunity
• (c) Increase undercarriage sales (construction).
• 3. (a) Identify and target rebuild opportunities
• (b) Targets and educates customers in service and parts.
• (c) Increases SOS, Preventative Maintenance and Total Maintenance and Repair Agreements. Increase eCommerce activation and technology products
• 4. (a) Calls on assigned accounts.
• (b) Gives facility tours and educates customers.
• (c) Increases machine shop work.
• 5. (a) Complete call reports daily in CRM and maintains a healthy sales funnel
• (b) Maintain current and accurate call reports and monthly sales reports.

MINIMUM REQUIREMENTS:

College graduate with two years experience in technical repair services or parts sales or high school graduate with six years experience in technical repair services or part sales.

Work Experience :

(See above)

Physical :

• Must be able to clearly communicate by telephone and in-person with customers.
• Must be able to present business information on a one-on-one or group basis.
• Must have energy and stamina to work extended daily hours, usually averaging 9 -10.

Other :

• Valid state driving license with an acceptable/good driving record.
• Ability to drive daily to various customer locations.
• Must have basic PC exposure skills preferably with MS Outlook and Office products.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.