Service Advisor – Quotes, Parts & Scheduling

Sutphen Corporation; Urbana (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Sutphen Urbana is seeking a Service Advisor to support the Service Department in Urbana, Ohio. You will be the primary customer liaison, assessing needs, quoting repairs, ordering parts, and coordinating with the Lead Technician to schedule work—delivering smooth service from start to finish.

You will also manage change orders for the Stock program and ensure strong communication with customers, partners, and management. Prior experience in service writing or sales is preferred.

Qualifications

• High School Diploma required.
• 3–5 years of experience in service writing, customer service and/or sales.
• Experience in industry relevant to the company preferred (fire service, automotive, equipment repair).
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and Excel.

Responsibilities

• Serve as the primary customer liaison in the Service Department.
• Assess customer needs, quote repairs, and order parts.
• Coordinate with Lead Technician to schedule repairs and communicate updates.
• Create and manage all change orders for the Stock program.
• Liaise with insurance adjusters to validate coverage and secure authorizations.
• Monitor job progress and address delays or issues.
• Handle quotes for pricing and builds estimates; work with purchasing on parts.
• Follow up with customers to ensure satisfaction.

Skills

Customer service

Communication

Time management

Problem solving

Multitasking

Education

High School Diploma

Tools

Microsoft Office

Excel

Job description

Sutphen Urbana is seeking a Service Advisor to support the Service Department in Urbana, Ohio. You will be the primary customer liaison, assessing needs, quoting repairs, ordering parts, and coordinating with the Lead Technician to schedule work—delivering smooth service from start to finish.

You will also manage change orders for the Stock program and ensure strong communication with customers, partners, and management. Prior experience in service writing or sales is preferred.