Parts Sales Specialist - Customer Support & Orders

Sutphen Corporation; Urbana (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Sutphen Corporation in Urbana, Ohio, is seeking a Parts Sales Representative to support the service department. The role involves responding to customer and dealer inquiries, preparing quotes, and entering sales orders for replacement parts.

You will coordinate with internal teams to ensure orders ship on time and maintain strong customer relationships. As an entry-level position, the candidate will gain knowledge of Sutphen products, parts systems, and industry practices while upholding safety,

Qualifications

• Respond to customer and dealer inquiries with equipment, serial number, application, and repair information to identify correct replacement parts.
• Prepare quotes and enter sales orders using current price lists and procedures; confirm part numbers, quantities, pricing, shipping details, and customer information.
• Monitor open sales orders and coordinate with Parts, Purchasing, and Shipping to ensure items are released and shipped.
• Research parts using Sutphen records, drawings, supplier information, and literature; contact internal experts or vendors for technical details.
• Create purchase orders for stock and non-stock parts; provide vendors with accurate item, quantity, and delivery instructions.
• Follow up with vendors on availability, lead times, shortages, and drop shipments; provide updates to teams and customers.
• Support established customer and dealer accounts while developing new business through timely responses and follow-ups.
• Investigate customer concerns involving part identification, pricing, order status, shortages, shipping, or product condition.
• Record sales activity and communications in the appropriate systems to maintain complete order history.
• Verify receiving documents, identify discrepancies, report shortages or damaged items, and assist with expediting actions.
• Maintain a clean, safe, and orderly parts area; keep workspaces and stock locations organized.
• Participate in training and maintain knowledge of Sutphen products, suppliers, parts systems, and industry practices.
• Uphold customer service and ethical standards; protect confidential information and act with integrity.
• Perform duties with safety as a priority and meet deadlines while communicating obstacles.
• Support Sutphen's Core Values of Innovation, Integrity, Teamwork, Respect, Quality, and Accountability.
• Complete other duties as assigned to support the Parts Department.

Responsibilities

• Respond to customer and dealer inquiries by gathering equipment, serial number, application, and repair information needed to identify the correct replacement parts and recommend solutions.
• Prepare quotes and enter sales orders using current price lists, product information, and established procedures. Confirm part numbers, quantities, pricing, shipping details, and customer information before submitting the order.
• Monitor open sales orders and coordinate with Parts, Purchasing, and Shipping to help ensure available items are released and shipped. Communicate meaningful status changes, delays, or additional information needs to the customer or dealer.

Job description

Sutphen Corporation in Urbana, Ohio, is seeking a Parts Sales Representative to support the service department. The role involves responding to customer and dealer inquiries, preparing quotes, and entering sales orders for replacement parts.

You will coordinate with internal teams to ensure orders ship on time and maintain strong customer relationships. As an entry-level position, the candidate will gain knowledge of Sutphen products, parts systems, and industry practices while upholding safety,