Auto Service Advisor – Customer-Focused & Tech-Savvy

Genesis of Urbana; Urbana (IL); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and 


Discounts on vehicles

Fantastic Growth Opportunities

Family Owned and Operated

Job summary

Ed Napleton Automotive Group is seeking a Service Advisor for Napleton's Urbana Auto Park in Urbana, IL. You will act as a liaison between customers and technicians, presenting repair recommendations and maintaining top-tier customer service in the service lane.

Role includes writing RO's with transparent cost estimates, proactive communication, and collaboration with technicians and parts to ensure timely completion. Prior advisor experience is a plus; background check required.

Qualifications

• Exceptional Customer Service Skills.
• Tech Savvy- able to learn and utilize technology.
• Previous Automotive Service Advisor Experience is a plus but not required.
• Willingness to undergo a background check in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs.
• Write repair orders for customers with full transparency of cost and time estimates.
• Provide exceptional and timely communication-keeping customers updated throughout the process.
• Communicate frequently with Technicians and Parts to ensure timely completion of work.
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology.

Skills

Customer service

Tech savviness

Communication

Job description

Ed Napleton Automotive Group is seeking a Service Advisor for Napleton's Urbana Auto Park in Urbana, IL. You will act as a liaison between customers and technicians, presenting repair recommendations and maintaining top-tier customer service in the service lane.

Role includes writing RO's with transparent cost estimates, proactive communication, and collaboration with technicians and parts to ensure timely completion. Prior advisor experience is a plus; background check required.