Automotive Service Advisor: Customer Care & Scheduling

Hendrick Automotive Group; Fayetteville (NC); Hybrid; USD 38,000 - 60,000; Full time

Job summary

Hendrick Chrysler Jeep FIAT Fayetteville is seeking a Service Advisor responsible for selling, identifying and documenting service, maintenance, and repair work for customers, and scheduling services to be performed. You will work closely with customers and technicians to provide accurate estimates and coordinate repairs in a fast-paced dealership environment.

Ideal candidates have automotive or customer service experience, solid knowledge of vehicle operations, and excellent interpersonal and

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Skills

Customer service

Interpersonal communication

Education

High School Diploma

Valid Driver's License

Tools

Dealership Management System

Microsoft Office

Job description

Hendrick Chrysler Jeep FIAT Fayetteville is seeking a Service Advisor responsible for selling, identifying and documenting service, maintenance, and repair work for customers, and scheduling services to be performed. You will work closely with customers and technicians to provide accurate estimates and coordinate repairs in a fast-paced dealership environment.

Ideal candidates have automotive or customer service experience, solid knowledge of vehicle operations, and excellent interpersonal and