Service Advisor: High-Earning, People-Driven Car Care

Orem Mazda; Orem (UT); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

Paid time off from Day 1

Health insurance

Dental insurance

Vision insurance

Monthly employer HSA contributions

401(k) retirement plan

Educational reimbursement

Supplemental insurance options

Year-end bonus programs

Employee discounts on vehicles, parts,

Job summary

Jerry Seiner Orem Mazda in Orem, Utah is seeking a Service Advisor to join our dealership team. You will welcome customers, document concerns, coordinate service appointments, and work with technicians to deliver quality repairs and dependable service.

This role rewards performance with a base pay plus commission; earnings range from $50,000 to $120,000 annually. We offer paid time off from day one, health/dental/vision coverage, an HSA, a 401(k), and opportunities for educational reimbursement.

Qualifications

• Automotive experience in service advising or automotive customer service.
• Candidates with retail, hospitality, or sales experience are encouraged to apply.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Confidence explaining recommendations and pricing.
• Dependability, attention to detail, and willingness to learn.

Responsibilities

• Welcome customers, document vehicle concerns, and coordinate service appointments.
• Prepare repair estimates and explain recommended maintenance and repairs.
• Obtain customer authorization before work begins.
• Coordinate with technicians and Parts to manage repair timelines and workflow.
• Provide updates on repair status and communicate changes or additional recommendations.
• Ensure repair orders and warranty documentation meet dealership and manufacturer requirements.
• Review completed repairs and charges at vehicle delivery.
• Resolve customer concerns professionally, involving management when necessary.
• Maintain accurate records while supporting department sales and performance goals.

Skills

Automotive service advising

Job description

Jerry Seiner Orem Mazda in Orem, Utah is seeking a Service Advisor to join our dealership team. You will welcome customers, document concerns, coordinate service appointments, and work with technicians to deliver quality repairs and dependable service.

This role rewards performance with a base pay plus commission; earnings range from $50,000 to $120,000 annually. We offer paid time off from day one, health/dental/vision coverage, an HSA, a 401(k), and opportunities for educational reimbursement.