Mazda Service Advisor

Jerry Seiner Dealerships; Orem (UT); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

Paid time off starting Day 1

Health, dental, and vision insurance

Monthly employer HSA contributions

401(k) retirement plan

Educational reimbursement

Supplemental insurance options

Year-end bonus programs

Employee discounts on vehicles, parts,

Job summary

Jerry Seiner Orem Mazda in Orem, Utah is seeking a motivated Service Advisor to join our team. You will welcome customers, document vehicle concerns, prepare repair estimates, and coordinate service with technicians.

This role offers Base Pay plus Commission with total annual earnings between $50,000 and $120,000, depending on performance. We provide benefits from Day 1, plus HSA, 401(k), and growth opportunities.

Qualifications

• Automotive experience preferred, especially in service advising, parts, or automotive customer service.
• Retail, hospitality, sales, or other customer-facing experience is welcome.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Confidence explaining recommendations and discussing pricing.
• Dependability, attention to detail, and willingness to learn.

Responsibilities

• Welcome customers, document vehicle concerns, and coordinate service appointments.
• Prepare repair estimates and explain recommended maintenance and repairs.
• Obtain customer authorization before work begins.
• Coordinate with technicians and Parts to manage repair timelines and workflow.
• Provide updates on repair status and communicate changes or additional recommendations.
• Ensure repair orders and warranty documentation meet dealership and manufacturer requirements.
• Review completed repairs and charges at vehicle delivery.
• Resolve customer concerns professionally, involving management when necessary.
• Maintain accurate records while supporting department sales and performance goals.

Skills

Automotive service experience

Customer service background

Communication skills

Organizational skills

Problem solving

Multi-tasking

Pricing discussion confidence

Job description

Jerry Seiner Orem Mazda | Orem, Utah

Annual Earnings: $50,000-$120,000 | Base Pay + Commission Great with People? Turn Your Skills Into a Rewarding Career!

Service Advisor

Jerry Seiner Orem Mazda | Orem, Utah

Annual Earnings: $50,000-$120,000 | Base Pay + Commission Great with People? Turn Your Skills Into a Rewarding Career!

Enjoy helping people, solving problems, and earning based on your performance? Jerry Seiner Orem Mazda is looking for a motivated Service Advisor who wants to build relationships, grow their automotive career, and maximize their earning potential.

As a Service Advisor, you'll be a key part of the customer experience, helping drivers understand their vehicle's needs while working with our technicians to deliver quality repairs and dependable service. Whether you have dealership experience or a strong background in sales, hospitality, or customer service, this could be your opportunity to turn your skills into a long-term career with a company that invests in its people.

Pay & Benefits

• Base Pay + Commission: Total annual earnings range from $50,000 to $120,000, depending on performance and results.
• Paid time off starting on Day 1.
• Health, dental, and vision insurance.
• Monthly employer HSA contributions.
• 401(k) retirement plan.
• Educational reimbursement.
• Supplemental insurance options.
• Year-end bonus programs.
• Employee discounts on vehicles, parts, and service.

What You'll Do

• Welcome customers, document vehicle concerns, and coordinate service appointments.
• Prepare repair estimates and explain recommended maintenance and repairs.
• Obtain customer authorization before work begins.
• Coordinate with technicians and Parts to manage repair timelines and workflow.
• Provide updates on repair status and communicate changes or additional recommendations.
• Ensure repair orders and warranty documentation meet dealership and manufacturer requirements.
• Review completed repairs and charges at vehicle delivery.
• Resolve customer concerns professionally, involving management when necessary.
• Maintain accurate records while supporting department sales and performance goals.

What We're Looking For

• Automotive experience preferred, especially in service advising, parts, or automotive customer service.
• Candidates with retail, hospitality, sales, or other customer-facing experience are encouraged to apply.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Confidence explaining recommendations and discussing pricing.
• Dependability, attention to detail, and a willingness to learn.

DealerTrack and Xtime experience is a plus, but we’re willing to train the right candidate!

Why Orem Mazda and Jerry Seiner?

Orem Mazda is part of Jerry Seiner Dealerships, a family-owned automotive group since 1975. We believe in treating employees like family, promoting from within, rewarding hard work, and providing the tools to build long-term careers.

Join a team that values its people and offers opportunities to develop your skills and grow within the organization.

Salary: $50000 - $120000 per year