Automotive Service Advisor: Elevate Vehicle Care

Tim Dahle Mazda Southtowne; Crescent (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

Tim Dahle Mazda Southtowne in Utah is seeking an Automotive Service Advisor who will bridge customers and technicians, ensuring a smooth and transparent service experience. You will greet customers, explain maintenance, assist in diagnosing issues, prepare repair orders, and coordinate with the shop to deliver timely service while maintaining accurate records.

We provide ongoing training and development opportunities and a supportive workplace culture dedicated to excellence in customer service

Qualifications

• Proven experience as an automotive service advisor or in similar customer service role.
• Strong knowledge of vehicle systems, maintenance procedures and repair processes.
• Excellent communication and interpersonal skills.
• Valid driver’s license and a clean driving record.

Responsibilities

• Greet customers and listen to concerns.
• Explain maintenance and repair procedures clearly.
• Assist in diagnosing mechanical issues via customer interviews, inspections, or road tests.
• Prepare detailed repair orders based on needs and inspection findings.
• Estimate costs for additional repairs and obtain customer approval.
• Advise on services, maintenance schedules, and vehicle care options.
• Coordinate with technicians to ensure timely completion of repairs.
• Maintain accurate records of interactions, service history, and work performed.

Skills

Automotive service advisor experience

Vehicle systems knowledge

Strong communication

Diagnose vehicle issues

Service software proficiency

Organizational skills

Driver’s license

Tools

Automotive service management software

Job description

Tim Dahle Mazda Southtowne in Utah is seeking an Automotive Service Advisor who will bridge customers and technicians, ensuring a smooth and transparent service experience. You will greet customers, explain maintenance, assist in diagnosing issues, prepare repair orders, and coordinate with the shop to deliver timely service while maintaining accurate records.

We provide ongoing training and development opportunities and a supportive workplace culture dedicated to excellence in customer service