Service Advisor: Growth Path in Auto Care

Morries La Crosse Automotive Llc; Onalaska (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Morrie's Auto Group is seeking a Service Advisor to greet customers, gather vehicle information, and coordinate repair estimates. You will inspect vehicles for potential bodywork, obtain approvals, and communicate timelines and charges to clients.

The role emphasizes problem solving, strong communication, and professional presentation. A CDK experience is preferred, with a focus on delivering excellent customer service and accurate maintenance guidance in a fast-paced shop environment.

Qualifications

• Problem solving skills.
• Strong verbal and written communication skills.
• Professional personal presentation.
• Strong organizational skills.

Responsibilities

• Greet customers, listen to the problem, obtain customer and vehicle information.
• Inspect vehicles for bodywork and notify the customer if work is needed.
• Secure agreement from customers before repairs; cover cost estimate and time to complete.
• Advise customers on car care and maintenance per manufacturer specifications.
• Handle customer inquiries, follow up on progress, and communicate changes.
• Refer leads for vehicle sales to the sales departments.
• Follow safety procedures to avoid fumes, dirt, dust and chemicals.

Skills

Problem solving

Verbal and written communication

Professional presentation

Organizational skills

Tools

CDK experience

Job description

Morrie's Auto Group is seeking a Service Advisor to greet customers, gather vehicle information, and coordinate repair estimates. You will inspect vehicles for potential bodywork, obtain approvals, and communicate timelines and charges to clients.

The role emphasizes problem solving, strong communication, and professional presentation. A CDK experience is preferred, with a focus on delivering excellent customer service and accurate maintenance guidance in a fast-paced shop environment.