Automotive Service Advisor — Growth, Perks & Commission

Priority Dispatch Corp.; Forest Lake (MN); On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

401(k) with 4% company match

Medical coverage with BCBS

HSA and Copay plan options

Dental and vision coverage

PTO accrual starting at 2 weeks

Free life insurance

AD&D and disability coverage

Flexible spending plans

Job summary

Morrie’s Forest Lake CDJR is seeking a Service Advisor to greet customers, gather vehicle details, and coordinate repairs. You will inspect vehicles for bodywork needs, prepare estimates, and communicate timelines.

The role emphasizes accurate maintenance guidance, safe service delivery, and clear customer communication in a fast-paced dealership setting. Applicants should be able to handle inquiries, follow progress, and work with the service team to ensure quality, on-time vehicle completion.

Qualifications

• Problem solving skills.
• Strong verbal and written communication skills.
• Professional personal presentation.
• Strong organizational skills.
• CDK experience preferred but not required.

Responsibilities

• Greet customers, listen to the problem description, collect vehicle information.
• Inspect vehicles for bodywork and notify if work is needed.
• Secure customer agreement before repairs; cover cost estimate and timeline.
• Advise customers on car care per manufacture specs using maintenance menus.
• Handle minor customer complaints and misunderstandings.
• Track repair progress and inform customers of changes in estimates or times.
• Manage telephone inquiries and return messages promptly.
• Deliver vehicles and explain charges and coverage to customers.
• Refer leads to sales departments and assist the service manager.
• Follow safety procedures to avoid exposure to fumes and chemicals.

Skills

Problem solving

Verbal communication

Written communication

Organizational skills

Tools

CDK experience

Job description

Morrie’s Forest Lake CDJR is seeking a Service Advisor to greet customers, gather vehicle details, and coordinate repairs. You will inspect vehicles for bodywork needs, prepare estimates, and communicate timelines.

The role emphasizes accurate maintenance guidance, safe service delivery, and clear customer communication in a fast-paced dealership setting. Applicants should be able to handle inquiries, follow progress, and work with the service team to ensure quality, on-time vehicle completion.